Seller: Menards Product: Lg Electronics Refrigerator Clear all filters (0 of 160 reviews match)
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My daughter purchased a LG refrigerator with extended warranty. Refrigerator died three weeks ago. Menards is no help. They blame LG for sending bad parts, LG blames the service tech that installed the parts, warranty company blames everyone else, and Menards blames...
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1 comment
Anonymous
#1466010

This is true of pretty much any store selling appliances. The retail stores are not responsible for warranties or service plans.

The manufacturer has a one year repair warranty on their products. The Manufacturer, not the retail store is responsible for any needed repairs for the first year. If a service plan is purchased it is provided by another company and they are responsible for repairs for the term provided beyond the one year warranty.

The retail store has no responsibility for those repairs. Your complaint is with the service company, not Menards.

Review
#1236759 Review #1236759 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue
Loss
$1600
3.6
Details
We purchased a refrigerator during a rebate week.It was delivered with damage. Menards offered a reduction in price if we would keep the damaged one rather than having it replaced, we accepted.We fully expected that we would also get a rebate based on the lower amount...
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2 comments
Anonymous
#1201185

Oh ho, that's pretty shady! Normally I chalk up things like this to consumers not using common sense and not bothering to inform themselves, but yeah...one of the managers definitely pulled a fast one on you there, intentional or not.

Discounted items are price overriden which are automatically ineligible for rebates, that is true, and in this case normally a gm would normally have the front end just write out a credit at the store level for compensatory purposes because of this. Seems like they went the other way on this one though....

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Review
#894196 Review #894196 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Damaged or defective

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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