Update by user Jul 06, 2019

Currently still waiting for them to once again "try" and find the correct part. In the mean time my fridge has been further broken by a tech whom was trying to get the correct part ordered. So now not only have I have had 3 additional incorrect parts sent out, I no...

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Review
#1549358 Review #1549358 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$2000
Preferred solution
REPLACE MY FRIDGE AN HONOR YOUR WRITTEN WARRENTY!!!!!!!!!!!!!!!!!!! YOU CANT FIND THE PART I HAVE 5 OF THEM SITTING ON MY P.O.S FRIDGE!!!!!!!!!!!!!!!!! IDIOTS

Refrigerator warranty | Sears in New Hyde Park, New York

1.0
Details
In 2013 I purchased an LG refrigerator from Sears. The refrigerator has a sign in the front saying 10 year compressor warranty. In June 2018 the compressor failed. I scheduled a service visit with Sears repair and found out that the compressor is not guaranteed and the repair would cost $800. I declined, but I had to pay $125 for the service call. The refrigerator was repaired by AAA APPLIANCE REPAIR for $350.
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Review
#1274218 Review #1274218 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Warranty issue

Horrible Customer Service | Sears

Purchased a LG refrigerator on Saturday and had it delivered on Monday. When the techs hooked it up the water/Ice maker did not work. Called the CS line to schedule a repair and was asked what is wrong and I told her. After telling me that the ice maker should work without the water working(ugh frustrating) she put me on hold and never came back. This was after waiting on the line for about 15-20mins. This is definitely not the first time. And after all this run-around I have been told that sears can't do anything and sent me over to LG customer support which is just as worst. I am in the process of returning this fridge and getting my money back and never buying anything from sears again...NEVER
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Review
#1119360 Review #1119360 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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