Product: Lg Electronics Refrigerator Clear all filters (160 of 160 reviews match)
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Lg Electronics in San Ramon, California - Do not buy any LG products!!!! They suck!!!

1.2
Details
I have a 4 year old refrigerator thst has a LG compressor, they only last around 2 years!!!!! I spent $3700 for this refrigerator. Broke piece of *** ,worthless waste of space *** pile. LG can burn in *** , *** you LG , i am going to put you out of business
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Review
#1465289 Review #1465289 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Bad quality
2.5
Details
Well.. where do I start.. I have an LG fridge.. it stopped cooling.. I contacted LG and they sent a repair guy.. He spent 12 hours over the course of 3 days to try and fix it. He couldnt. Then LG decided they wanted a second opinion.. so they sent another guy. This guy...
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2 comments
Anonymous
#1618906

Love the response from LG to contact the same customer service reps that haven’t helped you thus far! Same response to my review of the defective LG product I bought!

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Review
#1395181 Review #1395181 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
1.0
Details
We got a refrigerator from LG for over $2000 and it was delivered to us with a defective door. They told us it was an easy fix so we trusted them. They kept sending up new technicians that would order that same door and it would come with dents and ripples. We had at...
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2 comments
Anonymous
#1593862

"they" as in LG customer service/ executive support department. We saw/got it from RC Willey.

We saw this refrigerator on the flood and we made sure it was one we wanted before purchasing it. On the flood the dents and ripples were not on the refrigerator. And it's pretty common sense that a new $2000 refrigerator shouldn't have that kinda damage on it. The LG representatives said that this is how they make them at the LG refrigerator factory or wherever they are made.

I have been trying to deal with this issue for almost a year. Im seriously running out of options because LG will not do anything for me even tho I have warranty still.

They said they don't return/exchange cosmetic issues even tho this issue was caused by them and their factory. Im so irritated with having spent so much money on a new refrigerator and them sending me a defective product and not taking any reasonability for it.

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Review
#1393655 Review #1393655 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Are a garbage company
  • Poor customer service
  • Defective product no support from lg
Reason of review
Bad quality
Loss
$2200
Preferred solution
Full refund
1.7
Details
We spent $2,022 on an LG French Door refrigerator in May, 2012. The compressor went out in April, 2018 but was covered under a 10-year warranty. LG stated they would not send the new compressor directly to us, they would only send it to an LG authorized service...
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2 comments
Devonne
#1588193

I can certainly understand your frustration trying to get your refrigerator repaired. This is definitely not the kind of customer service we expect our consumers to receive.

If you still have the unit, I would love to see what we can do to get this resolved for you.

Please follow the link for further assistance. ^EJ https://lg-electronics.pissedconsumer.com/don-t-buy-lg-201809111352817.html#2480074

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Review
#1352817 Review #1352817 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$2022
Preferred solution
Let the company propose a solution

Lg Electronics in Huntsville, Alabama - LG sucks

1.0
Details
LG your product is bad and your customer service is even worse. After 3 weeks still waiting for a compressor, terrible customer service, please stop selling crap and crappie customer service
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Review
#1349903 Review #1349903 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
1.0
Details
My LG refrigerator, bought in November of 2017, would not hold refrigerator temperature. I called LG and they gave me diagnostics to go through. ie. pull the plug and leave the refrigerator off for 45 min then plug it back in and see if it resets. It did not. After...
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Review
#1340721 Review #1340721 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Disregard for customers frustration
  • Loss of food policy
  • Product is a lemon and extremely poor customer service
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Let the company propose a solution
Tags
  • Horrible Company Practices
1.1
Details

Update by user Sep 07, 2018

Customer Service did not call us back to tell us when they are sending a new tech BUT did call back to ask us how we liked the repair. WHAT A FRIGGIN JOKE!!!!!!

Update by user Sep 06, 2018

2nd new compressor installed on 9/5/18. Guess what???

You guessed it....

still doesn't work. Got the run...

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1 comment
Devonne
#1572881

Hey whoppingrockhopperpenguin, what you have described is far from what we expect. The amount of repairs along with the food loss is unacceptable to us.

I would love to gather some more details so that I may offer my assistance.

Please copy and paste the link below in your browser to proceed. ^TP https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_1C768517007F5D7C19F04DE78A279F77&agent=4447871

Review
#1336027 Review #1336027 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Pros
  • Respectful customer service reps
  • Easy to reach customer service
Cons
  • Product quality
  • Short life span
  • That i was told i had to follow the warranty info in every way
Reason of review
Damaged or defective
Preferred solution
Fix the problem once and for all, refund food lost
Tags
  • Bad Lg Electronics
Bought an LG refrigerator in October 2017. It quit cooling on July 21st. As of today, August 17th a repair tech from a Service Center recommended by LG has been out 4 times. They have replaced the fan and all air ducts, confirmed that there is no obstruction and cold...
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2 comments
Devonne
#1580582

I can definitely understand your frustration with having a refrigerator, that’s under a year old, stop working. Having multiple failed repairs and being without a refrigerator for a month is concerning to hear.

Please accept my apologies for the poor customer service, and allow me to make it up to you by following the provided link so I can gather some more details to resolve this issue. ^KH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_C9A025799EA50CA788B6EE30EA0C1456&agent=4491461

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Review
#1332047 Review #1332047 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$750
Preferred solution
Replacement or Refund to purchase a better product
1.7
Details
$2000 fridge stopped working after 2.5 years. LG would only send out a repair person after I had already paid for troubleshooting by another company. Now their tech has to diagnose the problem again, and only then order parts - total waste of my time and money. This is...
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3 comments
Devonne
#1583884

Wow, I can wholeheartedly say that I apologize for your experiences with this matter. It baffles me that you had to deal with spoiled food, added expenses, as well as time away from work.

I honestly want to help with this issue, if you still need assistance on this matter.

Click on the link below so that I can provide a helping hand. ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_5346041B3E83843181B4C21FC4B4CC7D&agent=4588426 Type your message here

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Review
#1317950 Review #1317950 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Reliability
  • Quality of refrigerators
  • Lg does not stand behind their products
Reason of review
Bad quality
Loss
$735
Preferred solution
Full refund
LG charged me $650 for the fix for a $900 refrigerator. Technician come three times, changed compressor twice, since first replacement has defect. Wasted me more than 1 and half days during weekdays. I live without refrigerator for more than 2 weeks in summer, LG...
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2 comments
Devonne
#1583855

Oh no! It's so disappointing to hear that you have to deal with these difficulties; Having to go through the troublesome repairs and paying out of pocket.

I’m appalled and I want to help make matters better!

If you would follow the link below so I can gather the required information to further assist. ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_9ABB234D768B07AAF57BD367BA31B03F&agent=4588426

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Review
#1282295 Review #1282295 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Poor customer service
Loss
$850
Preferred solution
Price reduction