Lg Electronics Refrigerator Reviews and Complaints
Lg Electronics Refrigerator Photos
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Lg Electronics in San Ramon, California - Do not buy any LG products!!!! They suck!!!
"they" as in LG customer service/ executive support department. We saw/got it from RC Willey.
We saw this refrigerator on the flood and we made sure it was one we wanted before purchasing it. On the flood the dents and ripples were not on the refrigerator. And it's pretty common sense that a new $2000 refrigerator shouldn't have that kinda damage on it. The LG representatives said that this is how they make them at the LG refrigerator factory or wherever they are made.
I have been trying to deal with this issue for almost a year. Im seriously running out of options because LG will not do anything for me even tho I have warranty still.
They said they don't return/exchange cosmetic issues even tho this issue was caused by them and their factory. Im so irritated with having spent so much money on a new refrigerator and them sending me a defective product and not taking any reasonability for it.
- Are a garbage company
- Poor customer service
- Defective product no support from lg
I can certainly understand your frustration trying to get your refrigerator repaired. This is definitely not the kind of customer service we expect our consumers to receive.
If you still have the unit, I would love to see what we can do to get this resolved for you.
Please follow the link for further assistance. ^EJ https://lg-electronics.pissedconsumer.com/don-t-buy-lg-201809111352817.html#2480074
Lg Electronics in Huntsville, Alabama - LG sucks
- Disregard for customers frustration
- Loss of food policy
- Product is a lemon and extremely poor customer service
Update by user Sep 07, 2018
Customer Service did not call us back to tell us when they are sending a new tech BUT did call back to ask us how we liked the repair. WHAT A FRIGGIN JOKE!!!!!!
Update by user Sep 06, 2018
2nd new compressor installed on 9/5/18. Guess what???
You guessed it....
still doesn't work. Got the run...
Hey whoppingrockhopperpenguin, what you have described is far from what we expect. The amount of repairs along with the food loss is unacceptable to us.
I would love to gather some more details so that I may offer my assistance.
Please copy and paste the link below in your browser to proceed. ^TP https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_1C768517007F5D7C19F04DE78A279F77&agent=4447871
- Respectful customer service reps
- Easy to reach customer service
- Product quality
- Short life span
- That i was told i had to follow the warranty info in every way
I can definitely understand your frustration with having a refrigerator, that’s under a year old, stop working. Having multiple failed repairs and being without a refrigerator for a month is concerning to hear.
Please accept my apologies for the poor customer service, and allow me to make it up to you by following the provided link so I can gather some more details to resolve this issue. ^KH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_C9A025799EA50CA788B6EE30EA0C1456&agent=4491461
Wow, I can wholeheartedly say that I apologize for your experiences with this matter. It baffles me that you had to deal with spoiled food, added expenses, as well as time away from work.
I honestly want to help with this issue, if you still need assistance on this matter.
Click on the link below so that I can provide a helping hand. ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_5346041B3E83843181B4C21FC4B4CC7D&agent=4588426 Type your message here
- Reliability
- Quality of refrigerators
- Lg does not stand behind their products
Oh no! It's so disappointing to hear that you have to deal with these difficulties; Having to go through the troublesome repairs and paying out of pocket.
I’m appalled and I want to help make matters better!
If you would follow the link below so I can gather the required information to further assist. ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_9ABB234D768B07AAF57BD367BA31B03F&agent=4588426
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Love the response from LG to contact the same customer service reps that haven’t helped you thus far! Same response to my review of the defective LG product I bought!