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1.0
Details
I purchased square trade warranty for an LG refrig part. I paid 7.99 with the ebay purchase. It did not give details on policy. The part broke within 4 months. I contacted square trade to tell them it broke and they told me to contact LG to have them cover it since it...
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Review
#1701290 Review #1701290 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Reason of review
Not as described/ advertised
Loss
$52
Preferred solution
Deliver product or service ordered

Terrible Customer Service | Lg Electronics in Wichita, Kansas

We were told we had until a certain hour to cancel a service call or be charged a $125 fee they insist on getting up front. After one hour of trying and getting nothing but a busy signal, we get thru. It says we r closed good bye. Next day we called to cancel and told the story. Nope won't refund. I call customer service and tell the story and first gal says sorry can't help you cancelled same day. Not listening people. Get a supervisor who pretty much says the same thing. No we tried YOU had poor availability during the hour we tried. Sorry we won't refund.
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Review
#1692347 Review #1692347 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair

Terrible | Federal Warranty Service Corporation

poor service... and couldn't understand english!!
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Review
#1627844 Review #1627844 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Cons
  • All
  • Lack of fair dealing
Reason of review
Not as described/ advertised
Loss
$96
Preferred solution
Full refund

Refrigerator | Lg Electronics in San Diego, California

1.7
Details
My refrigerator went out a week ago. Called LG and they sent out a technician who would not repair it because there was an infestation, which was actually dust and dog kibble. Second appointment the technician never showed up and never called. I have spent hours on the phone with LG service center. Most of that time has been on hold. Asked to speak to a supervisor and have been on hold ever since.
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Review
#1545457 Review #1545457 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Cons
  • Way this company conduct their bussines
  • Repair service
  • Reliability
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • Lg Support Failure

Money paid for what?? | Lg Electronics

1.5
Details
Called LG service for a problem with ice maker needing to be replaced and water filter replaced.paid 125.00 just for them just to schedule the appt.Service guy showed up a few days later and guess what he had NO parts so why show up and waste our days.he said it was on back order but would expidite order and then come back>Really why waste our time and money if he did not have the parts to do the JOB!!! I will not buy another LG product and if this is the way they do business what a shame!!!!jd
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Review
#1509934 Review #1509934 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Cons
  • Lack of customer support
  • Customer service reps were not helpful
Reason of review
Poor customer service
1.0
Details
Whatever you do, do not buy an LG Fridge or for that matter anything from LG. The service is beyond cruel, it's deceitful. We had a fridge/freezer that stopped working and contacted the service department. We wanted to try to get a quick repair as our food in the...
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1 comment
Anonymous
#1618904

Agree! It’s been almost two weeks and we still can’t get anyone from LG customer service to call us back to schedule a technician to come out and examine our range to find out why the ovens won’t work. We will NEVER purchase another LG appliance!

Review
#1432192 Review #1432192 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Cons
  • Service department consistently misrepresented themselves
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Refrigerator is less than two years old and cost over 4,000.00 dollars. Problem began five days ago with cooling, contacted LG and Costco, they required me to go back to LG. Spoke to them and they approved a company to repair it. Contacted Video Repair, they required...
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Review
#1184690 Review #1184690 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution
1.9
Details
They attempted the first repair on my not quite two year old refrigerator which has an extended warranty on top of being under manufacturers warranty. Till today there have been 6 repair attempts plus a few more diagnostic visits and they haven't been able to make it...
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1 comment
Pheng
#1359462

Well, atlesst you got some service, only thing zi get are lies, bunch of lip service, all lies, he'll I got parts mailed to me, got rusty stainless steel interior, LG is *** poor product

Review
#1083853 Review #1083853 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Pros
  • N o t h i n g
Cons
  • No apparent resolution to my problem
  • Lack of customer service
  • Way this company conduct their bussines
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund
1.6
Details
I had a new $2700 LG refrigerator installed on June 24 2016. It immediately began making a very loud screaming noise. Called LG every day for the next week letting them hear the very, very loud squeeling noise....they said it was "normal". Finally called Home Depot...
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4 comments
Anonymous
#1348301

We have had almost the exact same scenario with our 16 month old fridge. Did u ever get it fixed and if so, any advice because right now we seem stuck cause there is one repairman that's certified in our area and he is unresponsive.

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Review
#1069446 Review #1069446 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Pros
  • Product appearance
Cons
  • Customer service
  • Warranty
  • Repair service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

Lg Electronics Reviews

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Lg Electronics reviews
1.3
Details
LG customer service is a JOKE!! They promised me my *** refrigerator would be fixed by the middle of next week. NEVER!! They take your money before they schedule an appointment and then any and all promises NEVER HAPPEN. 1000% DISSATISFIED CUSTOMER!!!! Then they each...
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2 comments
Anonymous
#1349699

Hello, same thing is happening to me. Six weeks now living without a refrigerator.

The reason they are delaying you is because they do not have the compressors to replace yours. They have had so many fail that they are on back order in Korea and I am told it will be a minimum of two months before the part is in this country. They are giving you the run around because when this goes public they will have to issue a recall and that will cost them millions. I am filing a small claims suit against them because if they cannot provide the necessary part to repair the refrigerator then they are in breach of their warranty.

Please do the same, do not let them get away with it. I have also contacted my State Attorney General's Office, The Federal Trade Commission and Consumer Affairs, you should too!!!

The more federal agencies involved hopefully the faster a recall is issued. Good luck!!!

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Review
#1060826 Review #1060826 is a subjective opinion of poster.
Service
Lg Electronics Refrigerator Repair
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund