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Lg Electronics - Repair Review from Mountain View, California

Purchased a brand VZW LG G4 cash and accidently dropped it after 2-3 weeks of use. To ensure I got it repaired by the experts I called and got advice how to return the item for repair. Followed the instructions to the tee and after weeks of calling LG Customer Support I'm advised that someone signed for the package at the repair facility but they have no idea who and recommended I work with USPS for a solution. USPS responded they delivered to the LG repair center but LG continues to say they did not recieve the device. So I'm caught between two corporate giants and bring advised it is my problem. I am out $585 and at my wits end and have no where else to turn, so I'm seeking relief through complaint sites. By the way I also contacted the Better Business Bureau but LG keeps feeding them the same line. Help, is there no help for ...
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#797087 Review #797087 is a subjective opinion of poster.
Lg Electronics Repair
Reason of review
Order processing issue

LG DVD home theatre sound cuts out | Lg Electronics

I have had to contact LG 4 times plus a call to their third party repair center. The LG responses indicate they do not understand. The only repair facility provided to me is not conveniently located and only open M-F 9 to 5 when I am at work. I called them and they advised that the likely solution to my sound problem is to replace the mainboard for a cost up to $200. I checked out my sound problem with this unit on the web and it is a common problem, therefore LG must be aware of the defect. My LG unit began having intermittent sound problems when it was 3 to 4 years old which has now increased to the point it is unusable. I am surprised that it would fail so soon. I have owned many electronics from other manufacturers in the last 20 years and none have failed like this in such a short time with limited use (I used it maybe once or twice a week). This is the first LG item I have ever owned. I was wondering if LG could offer a goodwill gesture by providing a meaningful rebate towards a new and improved home theater? Or maybe forget about LG products as this one is unreliable and their Customer service is poor
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#749976 Review #749976 is a subjective opinion of poster.
Lg Electronics Repair
  • Entire interaction with lg customer service
  • Customer care
  • Quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Contact Lg Electronics Customer Service

Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
(800) 243-0000
All Lg Electronics Contacts

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