Seller: Brandsmart Usa Product: Lg Electronics Tv Clear all filters (0 of 161 reviews match)
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Brandsmart Usa in Miami, Florida - Lack of consideration for the customer

This is the second appliance we buy at Brandsmart and have problems, before we were able to return it because the problem was seen before the thirty days, but before that we bought another TV almost a year ago at Brandsmart store that is located in The Palmetto and 176, in Miami FLorida, this one we could not return it for having spent thirty days after the date of purchase, thank goodness we bought the extended warranty otherwise our money were lost, at this date the TV is out of service and when we call the customer service of this company, they said they would send a technician to check the TV, the technician took about three days to come and surprise something that we already imagined "they did not have the part in stock", took 15 days to come back with the part, but the "new" screen was already broken, again we have to wait now the other part comes, god willing it will not be in another 15 days. We called customer service wondering if there is something else could be done, and offered to take the TV and exchange it for something similar in the store or by one of similar value and they just said that was not possible. Wonder if these guys know one day left to take advantage of work is wasted money because we have lost three good working days, not counting obviously bought another TV because it's almost 20 days without television. My advice is try not to buy in a store where the extended warranty is a must and if you have to for some reason I wish the best of luck, because it is clear that they do not sell top quality products and have a terrible post sale service. This is a business just for them, your money does not count for this company and you're just another client, there is no consideration whatsoever to the problems they themselves cause.
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Review
#439845 Review #439845 is a subjective opinion of poster.
Product
Lg Electronics Tv
Reason of review
Damaged or defective
Loss
$2000
Tags
  • Lack of Interest
  • Brandsmart Miami
Bought my 42" LG in Oct 06 it went out Jan, 28, 08.When I purchased it I bought a extended warranty. Which turned out to be a extended no service contract. Here it is March 5th and all they do is shuffle me around and never call you back as promiced. They have...
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4 comments
Anonymous
#23572

Non Customer Service is nothing compare from what I've been through. I purchase a 2 year extended waranty for my HP Laptop and frop it for repair on at the store on June 7.

Today, is Wednesday, July 25, 2008 and I still have not received not even a courtesy call explaining why has taken so long for my computer to be fixed. I first call the repair service line and they no training and no sense at all of what's going on. They first said it was fixed and they couldn't shipped it because of the holiday (4th of July) even though I call on Monday, June 30, 2008.

They advertised that they have 75 local authorized repair dealers and it takes them 45 to retun my equipment. I am in to process of filing a formal claim.

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Review
#114633 Review #114633 is a subjective opinion of poster.
Product
Lg Electronics Tv
Loss
$1500
I bought a 42" Plasma LG tv from Brandsmart on 9-28-06 it went out on 1-28-08 and is still A black square on my wall even though I have an extended warranty today is 3-4-08 and still does not work.BEWARE OF BRANDSMART USA!!!!! They do not care about there...
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34 comments
Anonymous
#538480

If I knew Homedepot subcontracted them for their service plans I would have never purchased them. How could a company like HomeDepot associate with this kind of service company. Long wait, bad service, unqualified techs just to name a few.

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Review
#114556 Review #114556 is a subjective opinion of poster.
Product
Lg Electronics Tv

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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