Product: Lg Electronics Warranty Clear all filters (53 of 53 reviews match)
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Lg Electronics in Madison, Alabama - LG washers and refrigs

LG washers hold water between washes and the water sours.Smell your clothes !! Leave the door open 24/7 so it can dry out some. Oh-the dishwasher. Pure trash. One year and one day it *** out but they gave us a new one--after I raised living ***. It still did not clean the dishes. I had a new LG refrig and the ice maker continually froze over, It was worked over several times under warranty THEN I bought a new ice maker. It still did not work like it should.I could have taken it when I sold my house. You guessed it-- I left it there--no more LG anything for me !!!!!!!
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Anonymous
#1138852

I have an LG top loader and the clothes NEVER EVER smell fresh. Next time I'm getting an old fashioned one with an aggitator!!!

Review
#253865 Review #253865 is a subjective opinion of poster.
Product
Lg Electronics Warranty

Lg Electronics in Stockton, California - Failed to honor extended warranty

I purchased the extended warranty on my 42" flat panel TV. The sound and on/off will not respond to either the TV or Satelite remote. I've had a technician out 3 times over two years and it's still not fixed. Had to resubmit the latest claim to try to get it fixed. Now ITI (LG contractor) assigned the claim to some local repair guy. ITI says he has the part to fix it but he won't respond to my voice mails and apparently not to ITI either. It's been over a month since the last claim was submitted and I can't get LG, ITI or the repair guy to call me back!
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#253395 Review #253395 is a subjective opinion of poster.
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Lg Electronics Warranty

Lg Electronics in Boston, Massachusetts - Lg dishwashers

I have a 1 1/2 yr old lg dishwasher that needs a new pump motor, main circuit board and timer. The tech that came to diagnose the problems said that he feels sorry for anyone who buys an lg or samsung appliance. Take it for what it's worth, if you do buy them make sure you get the extended warranty. The cost of the parts was covered by the original warranty but the labor was another 168.00. At the time of the repair I did buy the 2 yr warranty at a cost of 225.00. I think that I will get my moneys worth.
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#238580 Review #238580 is a subjective opinion of poster.
Product
Lg Electronics Warranty
Loss
$350

Lg Electronics in Pretoria, Gauteng - My faulty fridge

I have had a fridge that was diagnosed faulty by an LG technician, then it was said that i should get a new fridge since the LG knows of the problem. Now it's been almost a year since i was sent from pillar to post, at one stage LG told me it's not their problem to assist me but they will do me a favour, till now nothing is happening my emails are ignored. my Ref: DRE110216270346 I hope that you will be able to assist me in this regard as i am now pissed off for real, i mean i'm suffering because of a product that i'd loved so much, now it has turned into a nightmare and my warranty is going Thanks
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#237180 Review #237180 is a subjective opinion of poster.
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Lg Electronics Warranty

Lg Electronics in Washington, District Of Columbia - LG Front load washers

I own a LG front load washer. I called twice and had a LG technician out to fix it from walking across the floor. He was out twice within 6 months of purchasing and releveled it both times. Within the 2nd load it is unlevel and walking across the floor. I have gone so far as to video the spin cycle. Now LG states I waited too long to report it for the 3rd time and I'm out of luck! Horrible customer service!!!!!!!! I've had to fax back their (LG's) service records to them on 3 different occasions and wait 48hrs for it to be downloaded into their computers because LG doesn't even have record that they have been to my house! Through all of this they told me i was out of the manufacturers warranty, when in fact their dcumentaion shows they were at my house twice for the same cause and didn't fix it. Buyers beware, they do not stand behind there product. I even went out and bought rubber vibration pads to calm down the spin cycle. It just falls off of the pads and sends a vibration though the entire house.
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1 comment
Anonymous
#507840

Agree they don't stand behind their products. My front load washer, in warranty, malfunctioned and flooded my house.

They won't cover the damage. What a joke of a company and customer service department.

Review
#235728 Review #235728 is a subjective opinion of poster.
Product
Lg Electronics Warranty

Lg Electronics in Johnson City, Tennessee - LG - BUYER BEWARE

I am extremely dissatisfied. The dryer (DLEX3875V) of less than three months won't heat. I called LG on Tuesday and was referred to a business they said would do warranty work on my dryer. They gave me a request number to give the business. When I contacted the business an answering machine came on that had a business name different from what LG gave me. I called LG back and explained and was told sometimes businesses do contract work under different names and to call the business back during normal business hours. I called the business back the next day and was informed they no longer do LG warranty work. I called LG back and explained the situation and was told by the customer service representative they were referring it to their locate department and they would call me back. They gave me a request number for this. Saturday rolls around and I still haven't heard back from LG so I called them back. They said they did not have my information on file. I went through this every time I called. To make a long story short, LG said they would not pay mileage to have someone come and service our dryer under warranty. This sure doesn't make my life easier with two small children having to run back and forth to and from the laundry mat. Maybe LG should strive to make sure they have service technicians in areas their appliance are sold in.
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#204953 Review #204953 is a subjective opinion of poster.
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Lg Electronics Warranty

Lg Electronics in Tampa, Florida - LG dishwasher repaired 12 times still dont work, worthless!

I purchased a top line LG Dishwasher a couple years back, ever since, it has never worked right. It has never cleaned a load of dishes, they always come out with debris etc. The repairman told me the dishwasher will not heat the water? This should be against the law, Health violation, many dishwashers are so far from the water heater and use so little water they cannot get hot water from the supply, so therfore, the dishwasher just uses luke warm tap water to wash? This particular model also vents steam out of the bottom of door and ruined our wood flooring! I rigged the door switch so I could run with door open, this dishwasher will not spray above the rack "Low water Pressre" from the pump? It will not even rinse the soap out of the dispenser, after running through heavy duty cycle on sanitary, there is still soap in the dispenser, this is the absolute worst piece of junk I ever purchased and LG refuses to correct the problem! I even have an extended warranty, the repairman comes out, feeds me a bunch of *** and leaves! This was a $1,000.00 dishwasher, I would readily trade it for a $300.00 wirlpool or actually any brand other than LG!
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1 comment
Anonymous
#244558

I fix lots of dishwashers and the biggest problem is poor installations. Very few people install them correctly.

they need to be beside the sink and drain into the same drain as the sink so no siphoning occurs. They also do better when installed slightly leaning to the back (just a few degrees).

Use quality soap - no enviro-friendly ***. make sure water is run hot at the sink before runnin unit 9min 120F degrees - 130-140F is better if you can adjust temp on hot water tank.

hope this helps

Review
#185694 Review #185694 is a subjective opinion of poster.
Product
Lg Electronics Warranty
Loss
$20

Lg Electronics in Irvine, California - LG refuses to stand by their warranty on a $1000. plus dishwasher less than 1 year old.

Dishwasher malfunctioned in February, 2010. Problems ongoing. LG totally dropped the ball and is doing ABSOLUTELY NOTHING to resolve this problem. Problem with dishwasher escalated after they sent a repairman that they selected! Dishwasher mounting brackets were torn off by this guy and now the washer unit FALLS OUT WHEN THE DOOR IS OPENED- VERY DANGEROUS! I call, they pass me around to different supervisors who know nothing, only to be told they will call me back- WHICH THEY NEVER DO!!!!! I reported them to the state board of consumer affairs who are having the same problems dealing with them. DO NOT BUY LG APPLIANCES! THEY DO NOT STAND BEHIND THEM!! BUYER BEWARE!!!!!!!!!!!!!!!!
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2 comments
Anonymous
#395919

Confirmed. LG does not stand by their warranty with phones either. You've been warned.

Anonymous
#158796

thats true!! I bought a Home Theater System from them and after 2 month it stoped working.

I took it to Service Centre and sure enough they are still working on it!! Now it has been 3 month that they have my home theater!

Service Center does not take any action & Call Center never returns my calls! DO NOT BUY FROM LG!!

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#180782 Review #180782 is a subjective opinion of poster.
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Lg Electronics Warranty

Lg Electronics in Irvine, California - LG fails to stand behind its products. Dishwasher still under warranty is a lemon.

Problem ongoing since February, 2010. After 5 visits from 2 different service companies, they say they cannot fix the problems. First repair co. broke clips holding machine to cabinet so it now FALLS when opened- very dangerous! Also does not drain. Motor replaced twice(first motor "faulty"), control panel and wiring harness replaced. Still not working! Repairman made report to co. but when I didn't hear from them, called again. Submitted required documentation for replacement but supervisor Glen Murphy waited 2 weeks to submit it to dept. for review!! His supervisor, Daniel Harwell repeatedly out of the office until they finally told me "he is no longer with the company". Requested to speak to his replacement today but they initially refused and then disconnected me ) in the process. This person had my phone number but failed to call me back which leads me to believe it was intentional! TERRIBLE company, TERRIBLE products. They do not care about their customers, only want the sale!! The only thing they do is apologize profusely and DROP THE BALL... DO NOT BUY LG Appliances or you will regret it!!!!!!!!!!!!!!!!!
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2 comments
Anonymous
#354081

I bought a Miele to replace this piece of junk and there is no comparison! The Miele outperforms the LG on every level.

I had a Miele a while back and their customer service dept is awesome. Shouldn't have changed...

Anonymous
#353741

I soo agree!!!! we purchased an Lg dishwasher in '08, by 2010 it was no longer in working in order, their QUESTION DID YOU GET THE EXTENDED WARRANTY MY ANSWER NO YOUR PRODUCT SHOULD BE ABLE TO LAST LONGER THAN 1 YEAR WITHOUT HAVING TO WORRY ABOUT THE EXTENDED WARRANTY, THE EW IS JUST FOR Lg TO MAKE EVEN MORE MONEY OFF THEIR JUNK!!!!!!!!

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#178942 Review #178942 is a subjective opinion of poster.
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Lg Electronics Warranty

Lg Electronics in Dayton, Ohio - LG Does not honor warranty

Our LG Stove that was purchased in 2007 claims to have a 5 year warranty on the cook top part. Our cooktop cracked and LG is now saying that our stove is out of warranty. They discontinued the part that would replace our cook top and only want to give us a pro-rated payment of 600 bucks for the stove even though we paid over 1,000 for it. We explained that it was not our fault the stove top cracked (it was a manufacturing issue) nor that they no longer make the part and therefore they should have to honor the agreement by either fully refunding our money or giving us a new stove with similar features and they refuse. Do not buy their products...they do not stand by them and they apparently do not last more than 2 years.
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#173130 Review #173130 is a subjective opinion of poster.
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Lg Electronics Warranty