Product: Lg Electronics Washer And Dryer Combination Clear all filters (7 of 7 reviews match)
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2.6
Details
Ordered an LG washer and Dryer. The delivery date kept changing and being pushed out. Finally I received a notice that the product ws no longer available and I needed to contact the store and make a different choice. I spent lots of time on the phone with the...
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Review
#1666028 Review #1666028 is a subjective opinion of poster.
Product
Lg Electronics Washer And Dryer Combination
Cons
  • Many
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Bought a LG Washer/Dryer in February from Home Depot. The washer, has never completed a cycle and gone into spin mode. You have to manually do it each time. Called Home Depot "we don't do service, we just sell them." Called LG five times, they want you to go buy more...
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1 comment
Machele
#1715877

Well, from reading all the complaints about Sears service, it may not be advisable to buy much of anything at Sears anymore. LG seems to be not at the top of the line when it comes to washers or such and, given the fact that they are providing foreign customer people for US customers, I would suggest a different brand for appliances---you can do a web search to find which brands have US customer support.

Review
#1586070 Review #1586070 is a subjective opinion of poster.
Product
Lg Electronics Washer And Dryer Combination
Pros
  • Looks good
  • Made by same company as sears
Cons
  • Worthless customer service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Bad Repair Poor Customer Service

Sears Parts Direct - ABSOLUTELY HORRIBLE

1.0
Details
Sears ordered wrong part. Won't cancel order. Took 24 hours of calling to get someone on the phone that I could "somewhat" understand. Only to receive and emailed return label. Sears parts direct is HORRIBLE!!
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Review
#1339809 Review #1339809 is a subjective opinion of poster.
Product
Lg Electronics Washer And Dryer Combination
Lg Electronics - Dr. Frank Marrone
Unfortunately, I have an LG washer and dryer that was purchased a few years ago.I was cleaning the front control panel with a dry (I repeat, a DRY) paper towel and the lettering started to rub off on the paper towel. I called them and they said other customers have had...
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Review
#1191014 Review #1191014 is a subjective opinion of poster.
Product
Lg Electronics Washer And Dryer Combination
Reason of review
Bad quality

Lg Electronics in Huntsville, Alabama - 30 days washer dryer combo, washer is defective dryer has sensor issues.

1.5
Details
I purchased the combo on 5/18/17 the units work fine for the 1st two weeks. Then my clothes were no longer coming out the washer clean and the dryer was drying only part of the clothes. I studied the manuals, watch you tube trouble shooting, and blog about the issues. I finally called lg they sent someone out to repair the issue on 7/10/17 to find out the agitator is stripped. How can an agitator strip in two weeks? I called the company to send a replacement device and they stated all they could do is repair the unit each time it break. I have to miss time off from work to wait for a repair person, pay washateria cost while I'm waiting on parts. I've previously lost over a thousand dollars in repairs, missed time from work, and washateria cost on the last LG unit I had, that lead me to purchase this new one less than 60 days ago. 6 months of repairs on my last unit to do it all over again with a new unit. I'm beyond frustrated.
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Review
#1073091 Review #1073091 is a subjective opinion of poster.
Product
Lg Electronics Washer And Dryer Combination
Cons
  • Customer service does not deliver on promises
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Tags
  • Washer And Dryer
1.1
Details
I have never received such poor service from a company. First: the appliances are relatively new-only three years. Washer: simple issue of replacing the gasket: not only could I get an appointment, but LG outsourced it to a Toronto company (Appliance Services), and...
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1 comment
Anonymous
#1563855

HAHAHA are you kidding with this? You sound like such a drama queen.

Appointment between 9-5? Please -- they probably called you the day before or morning of to give you a narrower window -- convenience to leave out though. Want to buy a Kenmore next time?

LOL news flash genius - Kenmore fridges are made by LG so you're saying LG sucks and you'll buy another LG instead. Moron

Review
#915117 Review #915117 is a subjective opinion of poster.
Product
Lg Electronics Washer And Dryer Combination
Pros
  • N o t h i n g
Cons
  • After sales service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Why I would never ever by an LG Product again. I Purchased a Washer and Dryer with stands from Best Buy in Elk Grove, total cost of almost $3200.00, from Best Buy in Elk Grove actually leases out their appliance sales to Pacific Sales. My purchase was made on 9/13/12....
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1 comment
Anonymous
#691539

I am going through the same BS with LG. My washer quit working. Sounds like the same issue, no power. I called LG and they had no direct service facility so they referred me to the only authorized service center in Minnesota. I called the service center and they said they were overwhelmed by LG calls and were no longer accepting LG appliance repairs. They gave me the name of another service center. I called that service center and was told they do not do LG warranty repairs. I called LG back and was told I would get a call in 3-5 business days to schedule an appointment with a new service center.

It has now been 4 business days and LG has called my home and cell number 4 times, but has not left a message. I called them back and the rep was unaware of anything other than a possible status update (which she tells me does not require them to leave a message). I'm told that when they call to schedule the appointment they must leave a message. I guess we'll see. I'm still figuring it will be a week to 10 days from scheduling to repair. Should we bet on whether they will have any required parts in stock.

I bought this washer because it was highly rated by CR. I'm starting to regret my decision. If this process takes more than a week I'm going to try the replacement route.

Review
#374880 Review #374880 is a subjective opinion of poster.
Product
Lg Electronics Washer And Dryer Combination
Loss
$3200

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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