Product: Lg Electronics Watch Repair Clear all filters (2 of 2 reviews match)
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Lg Electronics in Chesterfield County, Virginia - Horrible Repair Service, won't purchase anymore LG products ever again

1.0
Details
Made the mistake of purchasing LG Mobile products this year May 2016. Purchased the LG G5 from ATT nothing but problems since day one. Purchased the LG Urbane 2 LTE. Everything was okay but no LTE. So instead of sending the watch back to ATT, I sent to LG ! Big mistake !!!! The have had my watch already a week and won't even acknowledge they received the watch! When fedex shows the watch was delivered more than a week ago. When I call customer support has no idea what they are doing, putting me on long hold times, acting like I'm speaking a foreign language ! I simply can't support these guys anymore. They rush the build of products all for the dollar and then can't back up the products they do sell. Totally different experience from Samsung. Samsung will clearly be my choice for now on out and I hope I reach a wide audience so they can be aware of the shady so-called support business that LG provides.
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Review
#857495 Review #857495 is a subjective opinion of poster.
Service
Lg Electronics Watch Repair
Reason of review
Send in warrantee sucks ! incompetent employees, products suck
Loss
$450
Preferred solution
Let the company propose a solution

Lg Electronics Watch Repair Review from Chicago, Illinois

2.2
Details
Absolutely the worst customer svc. Sent watch in for am estimate for a cracked screen, they wanted $80 for a 1"glass. Opted to not repair as watch still works fine. Got watch back, missing a screw, the other 3screws were falling out, and won't tighten. Sent back, with a note that I was aware of the screen issue, just wanted the screws fixed as they were responsible for this. They sent me another quote for the screen. 12 phone calls later, and hours literally, on hold, they finally agreed to fix the screw issue. Over a month without a working watch. I would gladly have paid $50 for a screen, but $80, they are nuts.
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Review
#827731 Review #827731 is a subjective opinion of poster.
Service
Lg Electronics Watch Repair
Pros
  • Watch itself
Cons
  • Entire interaction with lg customer service
  • Customer service
  • Cs lacks escalation options
Reason of review
Pricing issue

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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