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Absolutely the worst customer svc. Sent watch in for am estimate for a cracked screen, they wanted $80 for a 1"glass.

Opted to not repair as watch still works fine. Got watch back, missing a screw, the other 3screws were falling out, and won't tighten. Sent back, with a note that I was aware of the screen issue, just wanted the screws fixed as they were responsible for this. They sent me another quote for the screen.

12 phone calls later, and hours literally, on hold, they finally agreed to fix the screw issue.

Over a month without a working watch. I would gladly have paid $50 for a screen, but $80, they are nuts.

Product or Service Mentioned: Lg Electronics Watch Repair.

Reason of review: Pricing issue.

I liked: Watch itself.

I didn't like: Customer service, Entire interaction with lg customer service, Cs lacks escalation options.

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