I down loaded from LG web site the latest f/w for a LG BP125 Blue ray player. The servo f/w upgrade went well, but when I updated the main f/w the device is totally inoperable, and is stuck on a splash screen, the remote can not be used at all, the player is totally useless.

I called their support and asked why they had f/w that did this, didn't get a good response, they really don't care.

There is no excuse for having f/w that will render a product useless. The upgrade process worked, I saw the update bar complete and the device powered it self off but it never worked afterwards.

Monetary Loss: $55.

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