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The customer service at LG USA has to be the worst I have ever dealt with and this includes having to deal with Comcast. I mistakenly purchased LG's new curved tv 65EG960 in December 2015.

in the 8 months I have had this tv it has needed to be repaired 2 times and the second time it actually caught fire and and burned a hole through the nice curved screen. After having to replace two electrical components and one causing a actual fire that caused physical damage the logical conclusion would be to replace the 8 month old tv, but no logic is not part of LG policy as their customer service likes to say. After 4 weeks of being passed on to one LG representative after another and being told it is not their policy to let their customers talk to anybody in management , and having a $6,000 piece of wall art hang in my house LG must have decided that fire starting is a new feature for this TV and will not replace it but repair it. Will they repair it better then the first time?

I doubt it because after the first time it caught fire, maybe this time they will install a fire extinguisher in to it. To anyone that is even thinking of buying a LG anything please reconsider because if anything ever goes wrong with your product it is LG policy to give you the run around and to pass you on to anyone else.


This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Lg Electronics. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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