Lg Electronics - LG front loading washing machine opened up mid cycle and flooded our living space causing damage.
I have setup a website http://www.lgwarn.com to further document our experience and provide photos and LG's denial letter.
We purchased an LG Front loading washing machine that opened up during a wash cycle and LG is refusing to cover any of the damages to our home. This is particularly egregious because LG is aware that if their front loading machines over fill with water that the door will pop open. LG is knowingly selling front loading washers that will open if, for whatever reason, they get too full of water.
MODEL NAME: WM2650HRA SERIAL NUMBER: 306PNAJ6G432
PURCHASE DATE: 4/20/2014 Retail price $1,099.00
It worked perfectly until 5/10/2014 when during a sanitation wash cycle the front door opened and poured water out causing over $3000 (supported by estimates from licensed contractors) of damage to our living space by ruining wall to wall carpet and some of the sub floor.
On 5/10/14 LG service representative admitted that too much water would open the door.
On 5/19/14 Mr. Blake also stated that too much water would cause the door to open.
This proves that LG was well aware of this feature of their front loading washing machines.
5-20-2014 LG Call CNM140520553488 Representative Katie refused to provide smart diagnosis report from 5/10 incident and refused to provide her last name but transferred me to a supervisor.
5-20-2014 Adrian ID7008 seemed surprised that two people at LG had admitted the defect regarding the door opening.
On 6/16/2014 our claim was denied by LG
We have filed a formal complaint against LG with the North Carolina Dept of Justice Consumer protection dept. which has been assigned file number 1408167
Complaint case # 31032574 has now been filed with the Better Business Bureau.
Product or Service Mentioned: Lg Electronics Washing Machine.
Monetary Loss: $5000.