After a long time saving, a year and a half ago with my wife and I built our dream kitchen. However one mistake was made, we purchased all LG appliances.
About a week ago we noticed the floor swelling, and after pulling out the refrigerator a faulty oddly sized O-ring was discovered. This caused a considerable amount of damage to the kitchen. Phoning the local handyman I found out LG will only issue parts through one of their vendors.
After phoning LG I discovered one of these vendors also must come to the sight, charging $195 plus tax. I asked if I was able to just order the part, or find out where I could buy it, and was told that was not possible. All of LG's customer service is outsourced to a company in the Philippines. After asking to speak with a manager, I was promised to receive a phone call from an executive(who also was not an LG employee). This never happened, and I called back 5 days later.
I finally caved in and decided to buy the $195 O-ring(this will be the last LG purchase I make). Even this was a hassle, they can only book up to 5 days ahead their current schedule and 3 out of the 5 days were booked. They also could not give a proximity of when during the day they could come in, forcing me to take the whole day off work.
Refrigerator Model: LFX25778
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $2000. The author is overall dissatisfied with Lg Electronics. The most disappointing about lg electronics refrigerator from Lg Electronics was no apparent resolution to my problem Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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