Not resolved

We have a new LG refrigerator that broke within 6 months of use. It is clearly a lemon but getting it fixed is a nightmare.

They sent out a repairman to de-ice the refrigerator and he told us that we must be using it incorrect (how you use a refrigerator incorrectly is a mystery). Needless to say, it didn't fix the problem.

So, back to LG that sent us to a different repair group. Two weeks later they told us they didn't have time - thanks LG.

Onto the next group. LG supposedly scheduled them to come out. We received a call that day (after waiting) and were told that LG hadn't sent them the part.

We are going on a month now - for the second fix.


Product or Service Mentioned: Lg Electronics Refrigerator.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of customer support.

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