I recently received a software update to my LG Mobile device. The update disabled my device to authenticate to wireless router, or otherwise my phone can no longer connect to WiFi.
LG stated they will correct their mistake, which they acknowledged as their mistake, and install the correct software for a fee. However, they will not provide any document regarding the work to be performed until after payment. They stated their policy is to explain he work over the phone and that is all. LG has a good business model.
Sell a device, break the operation of the device, charge to repair the device without any written explanation until after authorization and payment have been received. Criminal.
This reviewer shared experience about bad quality and wants this business to "install correct software without charge to remedy their mistake" as the author lost $600. This person is overall dissatisfied with Lg Electronics. The most disappointing about a product or service at Lg Electronics was are a garbage company, not willing to fix the persisting problem and lack of customer support , but reviewer liked n o t h i n g. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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