Not resolved
1.4
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
1 comment

I recently received a software update to my LG Mobile device. The update disabled my device to authenticate to wireless router, or otherwise my phone can no longer connect to WiFi.

LG stated they will correct their mistake, which they acknowledged as their mistake, and install the correct software for a fee. However, they will not provide any document regarding the work to be performed until after payment. They stated their policy is to explain he work over the phone and that is all. LG has a good business model.

Sell a device, break the operation of the device, charge to repair the device without any written explanation until after authorization and payment have been received. Criminal.

This reviewer shared experience about bad quality and wants this business to "install correct software without charge to remedy their mistake" as the author lost $600. This person is overall dissatisfied with Lg Electronics. The most disappointing about a product or service at Lg Electronics was are a garbage company, not willing to fix the persisting problem and lack of customer support , but reviewer liked n o t h i n g. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Maytag that you may also consider. Also, you can continue reading comments about Lg Electronics.

Check out the best and the worst companies in Appliances and Electronics category for more informed decision or compare Lg Electronics to other companies on our site.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Green Bay, Wisconsin, United States #1188038

LG phones are JUNK! I have had two of them (present one included) and both phones are a mess!

GPS stopped working, applications do not function well. Messages can take hours, or even days to receive.

These LG products are the worst I have owned. Never buy another LG device again.

You May Also Like