Atlanta, Georgia
Not resolved

We purchased this LG Model LFX25991ST/02 Counter Depth Refrigerator 6/2013. In early June 2014 the refrigerator stopped working while we were out of town and ruined our brand new hardwood floors.

It leaked EVERYWHERE! It stopped cooling and all of our food was a total loss. We have been trying to get our 12 month old LG refrigerator fixed for approximately 5 days. We have been told that the part has been approved through their laborious warranty process!!!

YAY! but they can't tell us when the repair might happen. I am on hold right now waiting to talk to a MGR -- I have very little hope that i will speak with a mgr anytime soon -- or actually ever at all. This is the WORST CUSTOMER SERVICE i have ever dealt with.

DO NOT BUY LG no matter how pretty they look. They are junk!

and they do not back up their products.

Product or Service Mentioned: Lg Electronics Refrigerator.

Monetary Loss: $3499.

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