1000 Sylvan Ave, Englewood Cliffs, NJ 07632, USA
Not resolved

LG customer service is a JOKE!! They promised me my *** refrigerator would be fixed by the middle of next week.

NEVER!! They take your money before they schedule an appointment and then any and all promises NEVER HAPPEN. 1000% DISSATISFIED CUSTOMER!!!! Then they each point the finger at each department.

Blame the consumer relations dept, blame the warranty company, blame the repair vendor! total BS!! I am going to do my best to spread the word. NEVER EVER BUY LG ANYTHING EVER AGAIN!!!

My refrigerator died after 4 years of normal use. Look online. Everywhere you look there are 1 star reviews with angry customers. EVERYWHERE!!!

LG I am going to spread the word as far as I can and hope you lose a ton of business. Horrible company

Product or Service Mentioned: Lg Electronics Refrigerator Repair.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

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Hello, same thing is happening to me. Six weeks now living without a refrigerator.

The reason they are delaying you is because they do not have the compressors to replace yours. They have had so many fail that they are on back order in Korea and I am told it will be a minimum of two months before the part is in this country. They are giving you the run around because when this goes public they will have to issue a recall and that will cost them millions. I am filing a small claims suit against them because if they cannot provide the necessary part to repair the refrigerator then they are in breach of their warranty.

Please do the same, do not let them get away with it. I have also contacted my State Attorney General's Office, The Federal Trade Commission and Consumer Affairs, you should too!!!

The more federal agencies involved hopefully the faster a recall is issued. Good luck!!!


Thanks and sorry to hear your similar story. I have posted on as many consumer sites as I can to spread the word.

If they don't care about their customers than I don't care about them.

We are a family of four without a refrigerator during the summer! Like they care!

Good luck to you as well.