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our range stopped working after using the self-cleaning feature

the bottom of the oven is scratched and lots of fine lines

the manual says that the fine lines will not affect the performance, sorry but it stopped working. the range is only 4yrs old.

The self-cleaning used only twice. Tried to get assistance from GL customer service and the person on the phone was very rude. The person spoke very fast and did not wait for me to find the information on my range.

The person also kept talking while I was talking. My range stopped working.Thanks

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