I submitted a complaint on 8/31 concerning an expensive LG refrigerator. I just got off the phone with executive customer service and they have agreed to extend the warranty and pay for parts and labor.
So today "Life is Good." For all others, persistence pays off. The ordeal took over five days and multiple calls to customer service followed up by an e-mail for results to materialize.
The e-mail complaint sent directly to LG initiated the results. So the moral of the story is "Don't give up until you have to." They do stand behind their products after all.
Product or Service Mentioned: Lg Electronics Warranty.