This mail is written by a highly unsatisfied and acute victim of
pathetic customer service by a big brand "LG"!
Here is how our story goes.. Please be patient to read it properly...
We bought a Refrigerator on July 14th,2011 from "Sachdeva Electronics,
Kapil Vihar, Pitampura, New-Delhi-100034". The details of the purchase
are as follows:
Product: Double door Frost Free Refrigerator
Model No. GL338VE5
Name of buyer: Mr. Anil Garg
Address: Flat No. 17, Amit Apartments, Sector-13. Rohini, New-Delhi- 110085
Date of Purchase: 14th July, 2011
We started noticing problems with the refrigerator within a week of
this purchase. We immediately registered a complaint against the
product. Since then the saga of such complaints and visits of your
The problems have been are as follows:
- Freezing of vegetables
- Sometimes excess, sometimes less of and other times no ice in the freezer.
- Spoiling of products like bread
- And now the water is itself not getting cold
Each time engineers from the service visit against the complaints we
lodge, they simply either put a tape in the fridge, change the
temperature, change the wiring, or fill the gas and take out the gas
after sometime. But none of their petty techniques have been of any
use at all! Its the same set of problems consistently for an year now
without anyone to address them properly,
We have lodged atleast 20-25 complaints within a span of 10 months!!
A few of the complaint numbers which we could collect are:
111210019678 (Vinod was the engineer), 111215083027(Mukesh Gulati
engineer), 120523016845 (on 23rd May, 2012) (Sumit Bajaj engineer),
one you can see in the mail below... and endless list goes...
We have even put the complaint in the online forums but to no response!
I talked to your Customer relationship officer- Shobha Pandey (name in
the mail below) but she again said that we will send an engineer and
none even visited this time!
WE DO NOT WANT ANY MORE ENGINEERS TO VISIT OUR HOUSE PLEASE!
This is heights of unprofessional and improper dealing with the
customer which is just not expected out of such a big brand and name!!
Selling of a faulty product and then not addressing the issues even
once properly!!! This is just not done!!!
We just look forward for an IMMEDIATE REPLACEMENT of this burden on
our head which was not even an easy buy for us!
If there is any customer service or relationship in LG, we are waiting
to get the required response ASAP!!!
Please escalate to the highest official required but we don't want to
write any more e-mails, lodge complains or talk to engineers and
-A highly Irritated and unsatisfied customer
Product or Service Mentioned: Lg Electronics Refrigerator.
Monetary Loss: $400.