I bought an LG vacuum from Home depot it didn't last a year so I sent it back to get it fixed. The rep I first spoke with said it would take 14 days to get it fixed and returned, Wow not bad right..
Well after sending it back 3 weeks went by and I didn't hear anything so I called.The rep said it was fixed and ready to be shipped.NICE...two weeks went by???? I called this rep said it was still in the shop and they didn't think it could be fixed so they would just send a new vacuum.OK great we will ship it right out he said 2-3 days we would have a new Vacuum... By this time my wife is beside her self.... a week went by I called still no vacuum??
the rep this time said this vacuum wasn't made any longer and they would have to see what they could do. Had to talk to a higher up. We they are now going to cut me a check.
This has been one of the worst customer service I have ever had. LG makes a good product but really needs to work on what matters and that is much better customer service if they ever want to be on top.....
Monetary Loss: $300.