Not resolved
1.7
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
0 comments

sent my broken headphones back to LG of 8/24/15 using the Fed-Ex label they emailed me which included their RMA number. Waited and waited for them to be returned.

Now, I've called them about 8 times. I think they lost them and now are giving me the runaround.

called mid-sept; "status will be available after 24-48 hours, call again"

called 10/15/15 created a new RA#, escalation set up, "upgraded status" "fault of agent for shipping label used under old RA#", Proved to them (via fed ex) that they received the headphones. "not your fault, really am sorry, we will send an email with tracking when they send the headphones"

called 10/26/15 new LG RMA number, and new "ticket#", if not found they will "replace it"

called 10/29/15 "no updates" call back in 24-48 hours

called 10/30/15 "escalated to repair facility"

called 11/4/15 new RMA number again and a new ticket#

I have not gotten any response back from LG; just calling them every few days now.

Product or Service Mentioned: Lg Electronics Repair.

Reason of review: Poor customer service.

Monetary Loss: $85.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like