Just bought a brand new LG washer and dryer bahama blue from the Brick, used spray n wash and splashed some on the top - totally removed the gloss coat - apparently from LG told not to use spray n wash to clean my dryer! My complaint resulted in LG sending me the 34 page manual and telling me not to use abrasive cleaners on the finish.
guess if you buy a new car you should not get it dirty. This is ridiculous! LG does not cover any damage to the item. Never purchase anything from LG - I will never again.
The escalation process I doubt exists.
Monetary Loss: $1600.