Matthews, NC 28105, USA
Not resolved

We purchased a washer and dryer-- we are both Senior Citizens so do not use it alot. After having it for only 4 years the machine started having issues with being out of balance.

We had purchased a warranty - called the warranty company- they sent some one out- he said we needed a new clutch- took two weeks to get it. Technician installed new clutch, left our house said all is good. We cut on the machine -it was worse than before--called the service company back-- guy came back -said oops- had left some screws out after he put the clutch on-- worked on it - said all is good to go. Cut the machine on left the room came back water is everywhere-called service guy again-- came back oops- left screws out again- after FIVE visits machine is worse that when we started.

Finally got frustrated and called another company--they tell us machine is ruined - bad service repair-- SOOO now we have to buy another machine-- warranty company BUYS us out-- the BUY OUT will only cover HALF of the new machine!!!!!

We did not ruin the machine the WARRANTY COMPANY did!!!! This went on for over THREE MONTHS

Product or Service Mentioned: Lg Electronics Washing Machine.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Full refund.

Lg Electronics Cons: Horrible warranty service.

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