Not resolved
Customer service
Product or Service Quality

A defective refrigerator that has problem with condensation and moisture that LG tried to fix 6 times in 4 weeks. After the 6 failures they still insisted coming back for the 7th time and refused to give a replacement. Customer Service lied about qualifying for a replacement after 3 failed repair. Repair person lied about making recommendation for a replacement if his 5th attempt hoes not work. Repair person lied about filing a replacement claim on his 6th visit. They don't care when wife got sick due to the food inside the fridge, don't care about people taking 6 days off due to their defective refrigerator and incompetent repair service.

1st repair was done by a local shop that LG contacted. He claimed that the gasket is good and adjusted the left side of the fridge 1/2" higher than the right side. 2nd repair was done by LG tech who claimed the gasket is bad and readjusted the height back to original. 3rd repair was done by LG by replacing the gasket, and immediately know that wasn't it and order new rollers and door. 4th repair was done by LG by applying heat to the gasket, put in new rollers and claim door is ok. 5th repair was done by LG by applying heat to gasket and tilt fridge backward. 6th repair was done by LG by applying heat to gasket and reorder door.

Six failed repairs in a little over 4 weeks. Six days off due to LG keep insisting no replacement until the repair person certify that as un-repairable. Customer Service lied and lied, promised to call back and never did. Repair person tried fixing it by trial and error. They won't tell you when my horror story going to end. I will NEVER EVER buy another LG. If a foreign company do not think enough of us American. I don't need them. Life was good WITHOUT LG. This Saturday will be their 7th visit in 5 weeks! Who would buy LG with this kind of SERVICE and ATTITUDE.

My 20 years old fridge that cost less than $400 is still kicking in my garage. I guess the reputation of LG is worth less than the $1600 LG fridge that I wasted on this worthless company. This defective fridge is less than 1 year old.

Product or Service Mentioned: Lg Electronics Lsxs26326s Refrigerator.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

I didn't like: Customer service and repair.

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