State: Maharashtra City: Mumbai Product: Lg Electronics Washing Machine Clear all filters (2 of 83 reviews match)
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LG Electronics India Service

My washing machine, under a maintenance contract, has problems for over 2 months. It had a leakage and the technician wanted to use M-Seal, a sealant instead of replacing the part. This is indicative of bad training to technicians. He informed that he would visit the next day and correct. He did not come for 3 weeks. When I called the call centre, I was surprised to note that the call was closed. I had no option but to log another call. The technician visited, noted down the pat number and promised replacement in a day or two. It took longer but when the technician visited again with the part, it would not fit so again a few more days delay to get the right part. When it was being fitted, I pointed out that the temperature *** was stuck at 60 degrees and cannot be set at 30 degrees. He asked to lodge another complaint. After doing so, took a few days to change the panel. It worked for 2 days and then the machine went dead. Yet another complaint was lodged on the 7th December, 2011 but the machine is still not working. After changing the panel, the machine was giving 'door open' error. In the next few days, the engineer changed the switch, the sensor, checked the electrical wiring, got another senior technician but they could not repair the machine. I was told that the machine will need to be sent back to LG's workshop and promised replacement. The replacement came after 3 days but instead. Of sending a front loading machine, they sent a top loading machine which would not fit under the counter. I am quite fed up of their inefficiency
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#282552 Review #282552 is a subjective opinion of poster.
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Lg Electronics Washing Machine

Lg Electronics in Mumbai, Maharashtra - Poor Customer Care [LG-Washing Machine]

I have lodged a complaint (C1053118057) with LG for following matter. I purchased a washing machine from LG Dealer on 30th May which didn't work at all. They sent a surveyor who found some problem with power system and as such I asked to replace the product. They said it will be done soon. After this there was no call from LG. Whenever I tried to call, either the phone was off or it was never picked up. I found contact of call centre from web and called them and some how, after 10 days, reached the concerned person who said the product is not in stock and so select a different one. I selected new one which was to be shipped in a day or two. But again there was a break. When I contacted the person he said the new product has a dent(as if they had only one). He promised to send a new one in two days time but again no call for 5 days. When I called (17th day) the person said I will call back in morning. There was no call and when I called he doesn't pick up the phone.
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#186492 Review #186492 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Loss
$180

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
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