I purchased model WM3500CW front load washer on July 4, 2020 but since LG seemed to have such a demand for this appliance, it was on backorder and was not delivered until September 19, 2020. On October 6, it leaked from the bottom, two weeks after it leaked from the bottom, two weeks after it leaked from the bottom and this past Friday (Nov 27) it leaked from the bottom.
I send the technician pictures but when he comes, it doesn't leak, of course. Last time he said it was a waste of time for him to come because he can't fix something he doesn't see. LG just seems content to let me continue to pay for an inferior product and seems happy merely to keep sending a do -nothing technician out to LOOK at it. Don't waste your money on LG.
They no longer make a good appliance and their customer service is deplorable. And to top it all off....that "new" model is now described as "Discontinued" on Home Depot's website. There were many complaints this summer similar to mine. Home Depot is useless....don't buy appliances from them....same deplorable customer satisfaction issues.
Go to Lowe's or Best Buy. I will never purchase ANYTHING from Home Depot again.
User's recommendation: Do not buy an LG appliance because they do not stand behind them.
Monetary Loss: $700.
Preferred solution: Full refund.
Lg Electronics Pros: N o t h i n g.
Lg Electronics Cons: Washing machine leaks from bottom.
Location: 5351 Diplomat Circle, Fairview Shores, FL 32810