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Whatever you do, do not buy an LG Fridge or for that matter anything from LG. The service is beyond cruel, it's deceitful. We had a fridge/freezer that stopped working and contacted the service department. We wanted to try to get a quick repair as our food in the...
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Anonymous
Rhonda

Agree! It’s been almost two weeks and we still can’t get anyone from LG customer service to call us back to schedule a technician to come out and examine our range to find out...

1.0
I didn't like
  • Service department consistently misrepresented themselves
#1432192
I contacted you before about LG Electronics, you sent me a email to call you and discuss this issue. I can't locate the email, can you email me again. LG advised they were going to exchange what we had with the SAME range, this is not true, I want what we originally...
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#1279011
NEVER AGAIN, LG! LG has been a nightmare to deal with, their product unreliable, their service nonexistent, and their warranty service providers very expensive. I'm now reading complaints online of multiple repetitive failures. If this happens again, we're on to another...
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1.0
I didn't like
  • Customer service and product
  • Unreliable product nonexistent customer service
#1234687
Lg Electronics - My lg tv also just went on Fire.
Lg Electronics - My lg tv also just went on Fire.
Lg Electronics - My lg tv also just went on Fire.
Lg Electronics - My lg tv also just went on Fire.
Lg Electronics - My lg tv also just went on Fire.
I had a 2011 lg 42lk450-ub I bought it a few years ago. I was in my bedroom so only got a few hours of you each night. Much to my surprise I herd a loud pop, I looked and smoke was coming from my tv. I pulled the plug, luckily the breaker had already tripped. The back...
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1.7
#1182525

Lg Electronics in Morristown, New Jersey - Expensive projector broke just out of warranty

My LG PH300 Projector broke a few months after warranty expired. Your company wants to charge $169 to repair their faulty projector! This is almost 50% of cost of original. What a total scam. I am so disappointed in this response and based on this decision on your company’s part, would never buy an LG projector or any other appliance again. You have just lost a previously loyal customer. I have an LG projector, washer/dryer and fridge. You should provide reasonably priced repair out of warranty - stop gouging your customers buy building things that break on purpose right after warranty to keep getting more and more money out of your customers. This seems like it is all part of your business plan to maximize profits.
1.4
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Price Affordability
Product or Service Quality
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#1121706
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Lg Electronics - LG Ductless Mini Split HVAC System - horrible product, terrible warranty
Four years ago I purchased an LG Art Cool LAN180HSV2 ductless mini split system backed by a 5-year warranty. Sounds good right? Except that this unit has been repaired 5 times and now it's broken again, leaking oily freon down my interior wall. My HVAC company said...
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2.3
I liked
  • Design and function of products when working properly
I didn't like
  • Customer service
  • Warranty policy
#1074210
LG customer service is a JOKE!! They promised me my *** refrigerator would be fixed by the middle of next week. NEVER!! They take your money before they schedule an appointment and then any and all promises NEVER HAPPEN. 1000% DISSATISFIED CUSTOMER!!!! Then they each...
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Anonymous
Tracy

Hello, same thing is happening to me. Six weeks now living without a refrigerator. The reason they are delaying you is because they do not have the compressors to replace yo...

Lg Electronics in Englewood Cliffs, New Jersey - $2000+ refrigerator broken after 7 years - $450 repair charge only $350 refunded.

we bought an LG french door refrigerator 7 years ago. Within the first year, the water dispenser dripped... and LG sent a repairman to fix. the new dispenser started to drip a few months later... and LG tried to say we were past warranty. After much arguing, asking for managers, etc., I finally got LG to fix the drip. Now it's 6 years later (7 years after purchase) and the freezer doesn't keep ice cream solid... and it no longer makes ice. So, we call LG. they offer a choice between $350 to fix what's wrong OR $450 to fix what's wrong and provide a 1 year warranty. We pick $450. Repairman came and left.... came back 2 weeks later and replaced the two computer boards (one in front, one in back). Freezer starts working again. Two weeks later, freezer stops working... ice cream not solid. We call LG, argue, they refund $350 for the repair... but NOT the $100 for the warranty. First off, I think it's terrible that a $2000+ refrigerator cant be repaired after 7 years.... It's also terrible that the water dispenser had to be fixed twice within the first year. Now LG rips me off for an additional $100 after failing to fix the fridge and not providing any kind of remuneration for a product that fell very short of a normal, useful life? I will never buy another LG product again...
1.8
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Diversity of Products or Services
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#1027701
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Lg Electronics in Englewood Cliffs, New Jersey - Does not support their product

They will not update their Music Flow Googlecast speaker to be fully functional. Sony updated there back in September. They will not give any answer or timeline nor even if they are working on it. They have the worst customer service of any company I have ever been a consumer of. Never again will I buy their products. They will not update their Music Flow Googlecast speaker to be fully functional. Sony updated there back in September. They will not give any answer or timeline nor even if they are working on it. They have the worst customer service of any company I have ever been a consumer of. Never again will I buy their products.
1.0
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Lack of any support or help
#990206
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Contact Lg Electronics Customer Service

Mailing Address:
LG Electronics
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
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Lg Electronics - Rusting around bleach dispenser of my LG top load washer
Lg Electronics - Rusting around bleach dispenser of my LG top load washer
My 4 year old LG washer started to rust around the bleach dispenser less than 2 years after buying this machine. The rusting has continued and now a larger area around the dispense is involved. As the base metal has rusted under the porcelain finish it began to flake...
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Anonymous
Anonymous

Exact same problem with ours.

Anonymous
betty jacobson

I have the same problem bought top-of-the-line washer and dryer in 2014 and the rust started around the bleach dispenser last year! There is no reason this should happen withi...

3.6
#983567