(10 of 1048 reviews match)
Whatever you do, do not buy an LG Fridge or for that matter anything from LG. The service is beyond cruel, it's deceitful. We had a fridge/freezer that stopped working and contacted the service department. We wanted to try to get a quick repair as our food in the...Read more
I didn't like
- Service department consistently misrepresented themselves
NEVER AGAIN, LG! LG has been a nightmare to deal with, their product unreliable, their service nonexistent, and their warranty service providers very expensive. I'm now reading complaints online of multiple repetitive failures. If this happens again, we're on to another...Read more
Four years ago I purchased an LG Art Cool LAN180HSV2 ductless mini split system backed by a 5-year warranty. Sounds good right? Except that this unit has been repaired 5 times and now it's broken again, leaking oily freon down my interior wall. My HVAC company said...Read more
LG customer service is a JOKE!! They promised me my *** refrigerator would be fixed by the middle of next week. NEVER!! They take your money before they schedule an appointment and then any and all promises NEVER HAPPEN. 1000% DISSATISFIED CUSTOMER!!!! Then they each...Read more
Lg Electronics in Englewood Cliffs, New Jersey - $2000+ refrigerator broken after 7 years - $450 repair charge only $350 refunded.
we bought an LG french door refrigerator 7 years ago. Within the first year, the water dispenser dripped... and LG sent a repairman to fix. the new dispenser started to drip a few months later... and LG tried to say we were past warranty. After much arguing, asking for managers, etc., I finally got LG to fix the drip. Now it's 6 years later (7 years after purchase) and the freezer doesn't keep ice cream solid... and it no longer makes ice. So, we call LG. they offer a choice between $350 to fix what's wrong OR $450 to fix what's wrong and provide a 1 year warranty. We pick $450. Repairman came and left.... came back 2 weeks later and replaced the two computer boards (one in front, one in back). Freezer starts working again. Two weeks later, freezer stops working... ice cream not solid. We call LG, argue, they refund $350 for the repair... but NOT the $100 for the warranty. First off, I think it's terrible that a $2000+ refrigerator cant be repaired after 7 years.... It's also terrible that the water dispenser had to be fixed twice within the first year. Now LG rips me off for an additional $100 after failing to fix the fridge and not providing any kind of remuneration for a product that fell very short of a normal, useful life? I will never buy another LG product again...
Lg Electronics in Englewood Cliffs, New Jersey - Does not support their product
They will not update their Music Flow Googlecast speaker to be fully functional. Sony updated there back in September. They will not give any answer or timeline nor even if they are working on it. They have the worst customer service of any company I have ever been a consumer of. Never again will I buy their products. They will not update their Music Flow Googlecast speaker to be fully functional. Sony updated there back in September. They will not give any answer or timeline nor even if they are working on it. They have the worst customer service of any company I have ever been a consumer of. Never again will I buy their products.
I didn't like
- Lack of any support or help
My 4 year old LG washer started to rust around the bleach dispenser less than 2 years after buying this machine. The rusting has continued and now a larger area around the dispense is involved. As the base metal has rusted under the porcelain finish it began to flake...Read more
Lg Electronics in Englewood Cliffs, New Jersey - LG Appliances-Beware
LGUSA,LG electronics USA,LG Stove,LG oven,LG microwave,LG appliances-LG buyers beware-This is what you get when you buy LG products-Non Matching Displays-If i wanted this I would have bought cheaper brands-LG response..."we will let engineering know".What is there to know-if the displays dont match im sure LG knew;but to let enginnering know to me means nothing;just like LG action to resolve this issue.I tried to resolve it with LG and all you ever get is send them a PM.Got a case number ,but the only way to deal with LG support is ONLINE-That's to keep it off facebook This is sad because you can not see appliances powered up in the stores so This was a shocker for our new kitchen remodel.I dont know why they call it LG usa-you can Never get anyone in the USA!!!
I didn't like
- Mismatching products
Lg Electronics in Englewood Cliffs, New Jersey - LG G4 on my third phone. LG loop defect and lost my photos and contacts
I am now on my third LG G4. Broke down with the LG Loop fault 4 months ago and I lost my photos and contacts. Now the new phone LG replaced it with (LG G4) did the same thing and I lost all my photos and contacts again. Sprint is replacing this time. They offered me a less expensive HTC because they said they can't guarantee the LG G4 won't break down again. LG should offer a discount on a different comparable model instead of replacing faulty phones. As much as I like the LG G4; not sure I want to invest in another LG unless LG can offer me something for all the headaches
Refridge 5 years old failed to cool, unit is still covered under their 7 year Sealed System and 10 year Compressor guarantee. After 3 service calls by A&E their LG factory authorized service over the last 5 weeks and replacing the dryer, evapator and compressor, leak...Read more
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