Worst quality : LG Refrigerator | Lg Electronics in Edgewater, New Jersey

1.0
Details
My LG refrigerator is not working in less than 2 tears due to its compressor failure. Called LG customer service and reported this issue, and was told the technician would come to fix it. After replacement of the compressor and the main board, the unit still not working
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Review
#1575984 Review #1575984 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Big mistake to buy lg refrigerator
Reason of review
Work Experience or Job Application
Loss
$1800
Preferred solution
Full refund

$2000+ refrigerator broken after 7 years - $450 repair charge only $350 refunded. | Lg Electronics in Englewood Cliffs, New Jersey

1.8
Details
we bought an LG french door refrigerator 7 years ago. Within the first year, the water dispenser dripped... and LG sent a repairman to fix. the new dispenser started to drip a few months later... and LG tried to say we were past warranty. After much arguing, asking for managers, etc., I finally got LG to fix the drip. Now it's 6 years later (7 years after purchase) and the freezer doesn't keep ice cream solid... and it no longer makes ice. So, we call LG. they offer a choice between $350 to fix what's wrong OR $450 to fix what's wrong and provide a 1 year warranty. We pick $450. Repairman came and left.... came back 2 weeks later and replaced the two computer boards (one in front, one in back). Freezer starts working again. Two weeks later, freezer stops working... ice cream not solid. We call LG, argue, they refund $350 for the repair... but NOT the $100 for the warranty. First off, I think it's terrible that a $2000+ refrigerator cant be repaired after 7 years.... It's also terrible that the water dispenser had to be fixed twice within the first year. Now LG rips me off for an additional $100 after failing to fix the fridge and not providing any kind of remuneration for a product that fell very short of a normal, useful life? I will never buy another LG product again...
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#1027701 Review #1027701 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Reason of review
Repair cost should be fully refunded.
Loss
$100
Tags
  • LG sucks
  • Lg Poor Quality
  • Lg Usa
  • Lg French Door
  • Lg Ripoff

3 year old LG refrigerator stop working | Lg Electronics in Washington, New Jersey

1.3
Details
I have a 3 year old LG Refrigerator that stopped working. I had a technician come look at it and told me that this is the 3rd one he has seen in the last month and a half. The sealed system went bad (whcich is basically the whole thing that cools the whole Fridge). After spending numerous hours on tech support with LG it looks like I may end up with bill for $500 bill to repair the fridge. One would think that if you buy a $2500 fridge that it would last more than 3 years but LG only warranties parts and labor for 1 year on the fridge. Parts are covered for up to 7 years on the component but that doesn't stop me from having to pay for what looks like a poor design that seems to be failing now on a more frequent basis. I will never buy from LG again.
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#666881 Review #666881 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • No apparent resolution to my problem
  • Lack of after-sales service
  • Speed to address my problem
Reason of review
Problem with delivery
Loss
$2800
Preferred solution
Let the company propose a solution

LG Stainless Steel French door refrigerator | Lg Electronics in Newark, New Jersey

I bought an LG French door stainless steel refrigerator 4 months ago and it has needed 4 repairs since I purchased it. I called again because the ice maker does not work and the water indicator is wearing out. The repair person said that was a cosmetic and is not under warranty. I called LG and was told the same thing and they refuse to replace the part. This is not cosmetic, it is a functional part that has a display to show what to press. PLEASE DO NOT BUT LG appliances, I should have researched more and I would have seen similar posts about their POOR products. Still waiting for the replacement ice maker.
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#274525 Review #274525 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Loss
$2200

LG Refrigerater- broken parts- refused replacement | Lg Electronics in Camden, New Jersey

LG refrigerator- company refused to replace broken shelves and sliding doors. Engineering seems poor on this refrigerator. Pieces began breaking within the first year with regular use. We have owned several refrigerators and have had no structural problems before this. We want to make sure that others are aware and shy away from the brand and specific product- model # lfc25760st, serial # 610krgg00367. Sometimes fancier means more things to break. The company, including a supervisor, just spouted the company line instead of considering the loss of a good customer and the posiblity of a bad product they need to be responsible for.
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Review
#133077 Review #133077 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Loss
$1100

Contact Lg Electronics Customer Service

Website:
www.lg.com
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

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