Not resolved
Customer service
Ease of Use
Product or Service Quality

On January 15th, 2015 I purchased a LG 60 Plasma television from Microcenter located 5305 S Rice Ave, Houston, TX 77081. On June 27th, 2015 the television went out. A call was placed to LG support on June 28th. A service call was sent to a local vendor to come out and replace a part on July 7th. The technician determined that a different part was need and an order was placed. A new appointment was scheduled for July 14th. I received a call on 9th, from the local repair vendor that the part was on back order and may not be received until the July 27th, 2015 and they will be out on the July 29th. After speaking with LGs customer service department, it was determined that the part is on further back order. Proof of purchase information has been sent to both LG and the local repair vendor. All need information has been provided to the EXECUTIVE SUPPORT, yet I still don’t have my television fixed or replaced. WHAT NEEDS TO BE DONE TO EITHER REPAIR OR REPLACE MY SET? I HAVE NEVER IN MY LIFE EXPERIENCED SUCH POOR CUSTOMER SERVICE IN MY LIFE. EVERYTHING IS CONTINOUSLY BEING PUSHED OUT. I WOULD LOVE TO HAVE A RESOLUTION BEFORE FOOTBALL SEASON STARTS.



Product or Service Mentioned: Lg Electronics Tv.

Reason of review: Damaged or defective.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

  • Serial 411rmya0r578
Company wrote 0 private or public responses to the review from Jul 23, 2015.
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