Horrible, Horrible, Horrible. Will be contacting attny general, BBB etc and everyone else should do the same. LG and Sears refuses to make good on fridge compressor. Sears 2x told it's undr warranty | Lg Electronics review from Troy, New York

1.0
Details
Compressor went on Sears fridge. Had a local repair man come out and confirmed the compressor. I call Sears 2x and was told it was under warranty. Waited 3 wks., today sears comes out and said it's not under warranty. Sears repair said maybe LG would help since they are have many, many problems with the compressors. LG said to call Sears. Job would cost almost $1,000. Really? I'll call BBB, Attny general and write some reviews. I want LG to repair the compressor and I will not pay for the compressor since I was told it's under warranty. HELP!!!!
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Review
#1598518 Review #1598518 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$721
Tags
  • Passing The Buck
  • Never Buy Lg Again
  • Lies From Sears And Lg
  • Will Not Be A Victim

Warranty Serious scam | Lg Electronics review from Mahopac, New York

1.6
Details
Bought a $2000+ refrigerator after 8 years it just died. Spent days trying to get someone to repair it but there's no local techs and no one would touch it for less than $500. When I finally got someone to work on it they took 2 months to change the compressor and still didn't fix it. Then abandoned the whole thing. I called lg and they wouldn't honor the parts warranty. They insisted I pay another technician to contact them or they wouldn't honor the warranty which is running out fast. I don't have another $500+ to fix this poorly made peace of junk. The 35 year old unit it replaced is still running on my back porch, there's no excuse for such crap.
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Review
#1639566 Review #1639566 is a subjective opinion of poster.
Was told fridge was under warranty and repair from Sears arrived after 3 wks and told me it wasn't. Shame on Sears and LG. YOU SHOULD BE ASHAMED OF YOURSELVES LYING TO THE CUSTOMER. MORE PEOPLE SHOULD FOLLOW THROUGH SO YOU DON'T DO THIS TO OTHERS. HOW CAN YOU SLEEP AT...
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2 comments
Yukiko
#1721408

My LG refrigerator has stopped cooling. A registered LG technician says it needs 3 parts, all of which are under warranty...except that one of them has been discontinued and the appliance cannot be repaired!

I have spent hours on the phone with supervisors & have a CNN case #, but all they will tell me is that my case is under advisement and I will back in 7 days.

How can LG discontinue parts for machines that still have 4 years left on their warranty? How can they make it so that there is no way to escalate a case like this in the hottest part of the year?

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Review
#1598532 Review #1598532 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1000
Preferred solution
fix my compressor @ no charge
Tags
  • Lg Fridge Scam

Never informed of a recall on bad comprissors | Lg Electronics review from Rochester, New York

sucked 2 weeks to repair a 3 year old refrigerator and still have not been reinbrused for spioled food The repair persons from ae factory service were the most incompetent repair persons .
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Review
#1524200 Review #1524200 is a subjective opinion of poster.
Product
Lg Electronics Lfxs30766 Refrigerator
Reason of review
Poor customer service
1.0
Details
Electric range stopped working after less than a year old. This happened in August and here we are in October and still nothing. Every time I call customer service, I get a different story. The tech said he could not repair the range as the necessary piece was not...
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1 comment
Denise C
#1584715

Same story as ours. Will send another tech out, never happens and was told and approved for a replacement (call center is in the Philippines) then was denied saying another tech needs to look at it.

No one in our area will do warranty work...after 8 weeks, still not honoring their warranty which should be a repair or replacement in a reasonable time.

Hold times are ridiculous, I have also spent hours on hold waiting as you. Anyone looking at a LG appliance, DONT BUY LG!!

Review
#1378487 Review #1378487 is a subjective opinion of poster.
Product
Lg Electronics Lde4413st Range
Cons
  • Lack of customer service
  • Customer service does not care and does not help
  • Product quality
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
Tags
  • Lg Oven
  • Lgcustomerservice
1.4
Details
I purchased lg frig.. about a year and half ago... They cooling system went on it in August I lost over 250 of food.. After 6 weeks they finally came and fixed it, as I was told by a few repair people that these frigerators are all the same way... with the cooling...
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Review
#1404593 Review #1404593 is a subjective opinion of poster.
Product
Lg Electronics Lfxs24663S Refrigerator
Cons
  • Stink - products and customer service
  • Customer service and attitude
Reason of review
Bad quality
Loss
$3500
Preferred solution
Full refund

Update by user Jan 11, 2013

Here's the deal. Even though LG told me they weren't aware of the problem...they were! That is why they deleted the 12/5 update and replaced it with the 12/8 update.

After waiting and waiting, LG told me that they didn't have the BP125s in stock and was waiting...

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32 comments
Anonymous
#1009674

my lg BP-125 after i done the update it was stuck at the Lg logo.i can't belived this.

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Review
#365422 Review #365422 is a subjective opinion of poster.
Loss
$60
1.0
Details
Terrible customer service does not know how to help and and there no authorized techs in the area! Reps gave inconsistent information and wasted hours of my time on hold. The refrigerator compressor died three times! This product is unreliable and was expensive! Got...
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2 comments
Devonne
#1609131

We would be happy to help you and look into the repair options available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH

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Review
#1377325 Review #1377325 is a subjective opinion of poster.
Product
Lg Electronics Lfx2599St Refrigerator
Cons
  • Repair service
  • Hassle and length of open claim to resolution
  • Lack of customer service
Reason of review
Bad quality
I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in...
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13 comments
Anonymous
#1794923

Has any Canadian consumers had this problem with their LG ovens? Have any consumers, from anywhere, had success joining a class action lawsuit?

Buyers Beware. Our appliances are all LG. We had a huge fight with LG to get a 4 month old washing machine replaced. (they could not find the source of the leak.

The drum light on the replacement no longer works.

The True Balance system is a joke. Sometimes it just can't balance itself.

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Review
#772619 Review #772619 is a subjective opinion of poster.
Product
Lg Electronics Range
Reason of review
Warranty issue

Contact Lg Electronics Customer Service

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Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
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My LG smart phone repair nightmare! | Lg Electronics review from Albany, New York

2.0
Details

Update by user Sep 16, 2016

FINALLY!!! Third time is the charm!

After 2 failed attempts the phone is finally fixed! I would still be careful about LG products!!!

Original review posted by user Aug 17, 2016

I bought a LG G Stylo back in December 2015 from a local carrier. I thought I had made a good choice as far as features and price. It worked wonderfully for 6 months and then began having... issue.... The final straw was that it would not connect to any cell phone carries (mobile network). Obviously a cell phone that can not connect to a mobile network is sort of useless! I sent it into LG for repair. That entailed being tortured by their web site repair pages and printing out a Fedex label. Then I had to drive the 15 minutes to the nearest drop off location for Fedex. I took more then a week to get it to LG and then another two weeks for repairs. Then another long week to get it back... Once again it would not connect to any MOBILE PHONE NETWORK! Not quite sure what they repaired but it certainly was not the correct thing! This time I called LG customer service and complained about the repair service (or lack thereof). Again, I was issued a RMA number and instructed to print yet another label to send it in for repair. One again I drove to the Fedex drop off location (what the *** do people without cars do???). Another month in sending, repairing and sending it back. Now comes the really good part.... !!!(DRUM ROLL)!!! It STILL would not connect the any MOBILE PHONE NETWORK! So, I had a very expensive Android 5.7" tablet!!! For the third time I called LG repair service and this time demanded to speak to a supervisor. More then 15 minutes later a "Supervisor" responded. Once again I was instructed to send it in for repair which puts me out by forcing me to drive and drop it off once again! I am not hopeful... I expect to get a "still" broken and completely useless smart phone (although a terrific small stature tablet)!! I am completely over LG and their service. If the phone is not repaired or - better yet - replaced I will call the Attorney General of Texas and lodge a consumer complaint about their horrible customer service and fraudulent warranty repairs. I hate to warn you away from LG products since I have had other LG products that are wonderful and a great price. HOWEVER, if that wonderful and inexpensive technology happens to break down you are S.O.L. (ask someone what that means).
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Review
#902512 Review #902512 is a subjective opinion of poster.
Cons
  • Repair service
Reason of review
Bad quality
Tags
  • Bad faith warranty