Not resolved
Customer service
Product or Service Quality
1 comment

Update by user Dec 30, 2016

Not a word from LG. This confirms they do not care about customers or their satisfaction!!

Update by user Dec 03, 2016

The handle is not smooth and shiny as it is supposed. Customer Service says it is not a warranty item.

It was never right and probably costs $10 to replace.

I cannot believe after spending over $5000 for 4 LG appliances as a package I am treated like this.

Very very poor and unacceptable customer service. I could install it, I just need the handle.

Original review posted by user Nov 30, 2016

I contacted LG a number of times to advise that the microwave handle i had received with my new microwave was defective as it did not have the shiny original finish. I sent a number of emails to Customer Service and each time received a long answer which included different off the shelf responses like we will contact our R&D group and let them know...

I was told a number of times by " Customer Service" or Uncustomer Service that the handle is not covered under warranty. They just don't listen or care about the issue or the customer.

I WILL NEVER BUY LG!!!!! Stay away as this is not a company which cares or responds effectively to customers.

This person wrote the review because of poor customer service of lg electronics microwave from Lg Electronics. Reviewer claimed that he or she lost $100 and wants Lg Electronics to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: Maytag. We collected other reviews about products and/or services offered by Lg Electronics for you to read. This information may help you with your purchase decision.

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No response from LG.

This confirms they do not even bother to follow up!!

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