Fishers, Indiana
Not resolved
1.2
Details
1 comment

I sent in my LG G3 phone for repair in Sept. I received a status on 10/5 that if I want it repaired it would cost $72 which I agreed and paid over the phone.

About 2 weeks ago I called to get status and was told it was still in repair but will be sent out in a couple of days. Today, 10/23 I called the support line and a rep stated my blue tooth was shipped out but returned because no one was home. I never had a blue tooth in repair.

I would like to get this resolved. If phone is lost, LG should send me a replacement at no cost.

Product or Service Mentioned: Lg Electronics Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Deliver product or service ordered.

Lg Electronics Cons: Lg g3 phone.

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Anonymous
#1244653

Still no phone. It's been 2 months today.

I was upgraded to the LG G4 and was sent only the accessories and no phone.

I have been calling almost every other day. I just want a phone or at least my original Lg G3 phone that was sent in for repair.