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I own an LG air conditioner that can set on fire. The recall of that model became effective in December, 2016.

They are correct in that it should not be used. What they don't tell you is what the fix is - it is an add-on that can result in the air conditioner shutting down without explanation. I plan to write to the Federal Trade Commission and obtain the exact fix details and how effective it was proven before I have LG touch my air conditioner. LG customer care group does not respond to emails, and the rep who is supposed to come to my house calls out of the blue on Sundays/Holidays with a 2 - 4 hour notice, since he happens to "be in the neighborhood".

Bottom line - think twice about an LG purchase. The fact that this air conditioner model is life threatening makes one wonder how it ever made it on the market.

Product or Service Mentioned: Lg Electronics Customer Care.

Reason of review: Poor customer service.

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Rusty C
#1349323

Here ya go, google LG live chat. Or facebook.

Or twitter. Or burst into flame .

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