I took delivery of a blue ray dvd player in july last year. It started freezing a month ago now will not work.
After 2 calls to customer service I received no help except to pay 70.00 to send it in and then pay for parts.
This is a product that has been used maybe 15 times or less and has not worked properly half of the time.
They say they make a first class product and charge for it, but their warrenty is only good for 90 days, so evidently they have no faith is their own product. Plus they wamt to charge for parts because they think it is out of warrenty by 3 days?????