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Well.. where do I start.. I have an LG fridge.. it stopped cooling.. I contacted LG and they sent a repair guy.. He spent 12 hours over the course of 3 days to try and fix it. He couldnt. Then LG decided they wanted a second opinion.. so they sent another guy. This guy...
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2.5
#1395181
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We got a refrigerator from LG for over $2000 and it was delivered to us with a defective door. They told us it was an easy fix so we trusted them. They kept sending up new technicians that would order that same door and it would come with dents and ripples. We had at...
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Anonymous
Innavas

"they" as in LG customer service/ executive support department. We saw/got it from RC Willey. We saw this refrigerator on the flood and we made sure it was one we wanted befor...

Anonymous
Anonymous

Who is this "they" who will not "allow" you to return a new product ? How and where did you see an example or image of the unit prior to purchase which would have led you to c...

1.0
I didn't like
  • Defective product no support from lg
  • Are a garbage company
  • Poor customer service
#1393655
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We purchased a washer and dryer-- we are both Senior Citizens so do not use it alot. After having it for only 4 years the machine started having issues with being out of balance. We had purchased a warranty - called the warranty company- they sent some one out- he said...
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2.1
I didn't like
  • Horrible warranty service
#1392957
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We purchased the DLEX3370W Dryer with steam and after 2 months of light use (2 in household) it stopped turning on with only the interior light working. After 3-1/2 weeks a repair person came with a plastic front panel, even though the claim was for the dryer not...
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Anonymous
Anonymous

The world was a happier place before the advent of cheap electronic controls. The sturdy, excellent electromechanical controls of yesteryear were vastly superior in terms of d...

1.0
I didn't like
  • Product is a lemon and extremely poor customer service
  • Lack of after-sales service
#1384795
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Electric range stopped working after less than a year old. This happened in August and here we are in October and still nothing. Every time I call customer service, I get a different story. The tech said he could not repair the range as the necessary piece was not...
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Denise560
Denise560

Same story as ours. Will send another tech out, never happens and was told and approved for a replacement (call center is in the Philippines) then was denied saying another te...

1.0
I didn't like
  • Product quality
  • Customer service does not care and does not help
  • Lack of customer service
#1378487
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Terrible customer service does not know how to help and and there no authorized techs in the area! Reps gave inconsistent information and wasted hours of my time on hold. The refrigerator compressor died three times! This product is unreliable and was expensive! Got...
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1.0
I didn't like
  • Lack of customer service
  • Repair service
  • Hassle and length of open claim to resolution
#1377325
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LG has the worst customer service I have ever dealt with. I was without a refrigerator for 5 weeks and 2 days due to the compressor dying after only 20 months of use. I would call often to get status and everyone had the same speech to me, I mean literally the same....
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Anonymous
Amy

I have been having the same experience! This is the worst purchase we have ever made and one of the more expensive ones!

1.6
I didn't like
  • Customer service and service policies
#1376345
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We purchased a washer and dryer from Lowe's in May of 2018. Washer leaked from day one. Lowe's would not take it back. 18 months later, after spending hours and hours on the phone with LG still no resolution, plus the floor of my BRAND NEW HOUSE is torn up where the...
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1.0
#1375376
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Lg Electronics - Terrifying

Called five times and still no service
1.0
Details
Website
#1372264
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Lg Electronics - The worst company I ever was dealing with

I bought LG tv with defects. I tried to get LG send somebody to check on tv After 10 months of calling and dealing with LG costumer service I finally wave white flag.I gave up.This people deserve sell water in the dessert.Never again in my life going to buy LG products
#1367590
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