LG Electronics
LG Electronics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LG Electronics has a 1.6 star rating from 573 reviews; consumers are mostly dissatisfied. 30% would likely recommend; 69% say they won't use LG Electronics again. Reviews cite high price level and frequent repair issues and poor customer service.
Key Takeaways for Future Customers
- Read LG Electronics reviews and appliance warranty details before buying.
- Expect potential repair issues and slow resolution from customer service.
- Many customers request a refund when problems persist.
Negative Feedback / Risk Areas
- Poor customer service and long call center runaround.
- Repair issues, repeated compressor and electronics failures.
- Warranty limits, denied labor coverage, and refund delays.
Positive Feedback
Occasional praise for helpful individual agents and product appearance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LG Electronics has a 1.6 star rating from 573 reviews; consumers are mostly dissatisfied. 30% would likely recommend; 69% say they won't use LG Electronics again. Reviews cite high price level and frequent repair issues and poor customer service.
Key Takeaways for Future Customers
- Read LG Electronics reviews and appliance warranty details before buying.
- Expect potential repair issues and slow resolution from customer service.
- Many customers request a refund when problems persist.
Negative Feedback / Risk Areas
- Poor customer service and long call center runaround.
- Repair issues, repeated compressor and electronics failures.
- Warranty limits, denied labor coverage, and refund delays.
Positive Feedback
Occasional praise for helpful individual agents and product appearance.
Media from reviews
Bakersfield, California
Parts
Where are my parts I ordered a week ago. My dishwasher cannot be used.
I had the unfortunate circumstance of buying the parts from *** and none of them fit so all that had to be returned.
Please get my parts to me ASAP. Sincerely, ***, CaliforniaCalifornia.
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Verified ReviewerAsking about warranty and exchange for a quieter air conditioner, mine is just too loud.
Im not happy with the 2024 LW6024RY 6,000 BTU window room air conditioner because its too loud, it vibrates, its hard to sleep. So im going to buy the new dual inverter model, all my research has convinced me to buy it.
The LG customer service representative gave me a 15% off promotion code and im grateful, your customer service was good. Thank you.
My 6,000 BTU room air conditioner is too loud and vibrates too much. It wasnt this loud when i bought it two years ago.
I think maybe its wearing out somehow something may be broken inside and its apparently out of warranty.
Just seeing if i could get an exchange. The representative gave me a 15% discount promo to buy another air conditioner.
- Easy to find and convenient large company with many resources
- Affordable air conditioners for major retailers should be better
Preferred solution: Price reduction
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Verified Reviewer |
O Fallon, Missouri
Non working filter no help at all
- Water filter failed; water tastes bad since installation.
- Replacements and a repair visit haven’t fixed it; fridge pops loudly several times daily.
They told me I had to go back to where I purchased the refrigerator which was [PERSON_NAME] and get their information about the refrigerator.LG cells the refrigerator to [PERSON_NAME] but yet they tell me I have to go back to where I purchased the refrigerator. This is extremely poor customer service.
I did get another message from [PERSON_NAME] and they're sending out a repairman again . This will be the 3rd time trying to fix the same problem and each time it never gets fixed.
My husband checked the water filter and said it didn't have water in it. I called LG; you sent me another water filter. We thought it might be working. Two months later, we checked it; it still was not working.
I called the repairman; he put in all new lines but couldn't get it to work. He brought out another filter; it doesn't work. Two or three times a day, the refrigerator will make a loud popping sound.
For lack of words, my daughter, who is 53, made a statement that it sounded like there was someone inside the refrigerator trying to get out. There is something wrong with the refrigerator.
- Need better performance
Preferred solution: A replacement refrigerator
User's recommendation: Have caring service that listens
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Verified Reviewer |
Dallas, Texas
Poor quality, product and nonexistent customer service
- Purchased microwave Sept 2024 and registered it.
- In January 2026 it sparked and would not heat.
- Filed form; waited a week with no reply; phone hung up.
Purchased a microwave in September 2024 and registered the product. In January 2026, the product started sparking and not heating well.
It then quit heating at all. I went to LG customer service, and after the expiration of the one-year warranty, I could start paying to repair their poor quality product.
I filled out the form, and after a week and a half, I have not heard back from anyone. I tried to talk to them on a phone call today, and the guy's English grasp was horrible; eventually, he just hung up on me.
User's recommendation: Avoid Purchasing LG microwaves
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Verified Reviewer |
Ponte Vedra Beach, Florida
- LG printed a UPS label and marked shipped, but UPS never received it.
- I won the dispute; I won't buy LG again.
The company DID ABSOLUTELY NOTHING and DID NOT fix any issues; I resolved this on my own thought bank dispute. LG LLOST THE PRODUCT THEMSELVES THEN LITERALLY DID NOTHING.
The payment was processed and finalized. LG printed a UPS label and marked the order completed and shipped. From that point forward, UPS never received the product. I attempted to resolve this with LG 3 times.
The first was an email to customer service that went unanswered. A week later I called customer service and explained the situation, to which they acknowledge there is a problem. They stated the warehouse has to 'investigate' and I will receive an update within 72 hrs.
Another week later and no response, I call customer service again and explained I am looking for an update from my call last week. The Customer Service rep then states a completely different problem.
I corrected the CS and they acknowledged and stated they understood the problem. All they can do is escalate it for review, another 72 hrs. (No mention of the first review). A week later and no response from LG, I decided to go forward with a chargeback credit dispute.
Over a month later and 2 weeks after I opened a dispute, I get a generic email from LG with 6 or 8 random people CC'd.
This email has a return shipping label for me to print and return the item and then they'll refund. **They want me to return an item they never sent me**. I professionally replied and pointed out their mistake.
2 days later I win my dispute. There was never ever any question about who was at fault and what happened.
It was clear to everyone, including those at LG, that LG made the error, yet not one single person at LG, no one, could make good on what was such a clear error. Think about it like this as well: If I was truly waiting this ENTIRE time for LG to get back to me about the undelivered item, over a month later they tried to force an entirely inappropriate response/resolution. This is not by accident, it is by design. They made a mistake, but want me to just give up and let them keep my money.
Thye purposefully move slow to make customers miss any dispute windows. (Lets also keep in mind the 'lost' product was lost on LG's side which mean its literally still sitting on shelf in an LG warehouse somewhere; I lost money, they lost NOTHING).
**In my situation, the ONLY way to resolve it was a chargeback dispute, even though LG knew they made an error**
I will no longer buy from LG.com or any LG products for that matter.
I went to a brick and mortar store and bought a different brand monitor in person. I understand the issues are systemic and not personal however that's a lot of gambling on a global technology company where logistics and customer service are barely an after-thought.
- Good products
- Exceptionally slow follow-up
- Problem resolution
- Owning up to responsibility
User's recommendation: Always do a bank dispute; even when LG acknowledges their error, they wont fix it
sweet
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Verified Reviewer |
Sydney, New South Wales
LG TV Product not fit for purpose
- I bought an LG 98-inch TV in 2016 for about $17,000.
- A software update removed all Smart features.
- LG delayed support for years; suggested third-party device.
Don’t buy LG products, firstly there is zero aftercare service and secondly product update removed functionality and features without any regard to what was originally purchased.LG simply don’t care about their customers!
Don’t buy LG products, firstly there is zero aftercare service and secondly product update removed functionality and features without any regard to what was originally purchased.LG simply don’t care about their customers!
Once they have your money, LG simply does not care about the customer. In 2016, I purchased an LG 98 TV for approximately $17,000, marketed at the time as LG's latest and greatest Smart TV. After just four years, a background software update permanently removed all Smart features and apps, effectively turning a flagship Smart TV into a dumb display. What followed was over four years of being strung along by LG customer service: endless promises, false hope, delays, and zero accountability.
When I finally escalated the matter to LG senior management, I was completely brushed off. Their solution? Buy a third-party device to replace the functionality LG removed. I did not pay $17,000 for a premium Smart TV to be told years later to plug in external devices to restore basic features.
If that was acceptable, I would have bought a cheap monitor instead. LG unilaterally downgraded a premium product and then had the audacity to suggest this was an acceptable outcome. LG's handling of this matter was insulting, arrogant, and disrespectful. I lodged a formal complaint with Fair Trading and took the matter to NCAT.
LG ultimately won on a technicality of time—a delay caused directly by LG's own customer service dragging the process out until I was pushed beyond the legal window. This experience made one thing very clear: for LG, winning a case matters more than customer satisfaction, integrity, or long-term loyalty.
I will never purchase another LG product again, and I strongly discourage anyone considering LG from doing so. There are many brands that stand behind their products; LG is not one of them.
- Non
- Worst product service ever
- Product not fit for service
Preferred solution: Full refund
User's recommendation: Samsung
LG ARE THE WORST EVER
Replying to
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Verified Reviewer |
Chicago, Illinois
Resolved: Poor quality microwave with absolutely nonexistent, pitiful customer service
- LG microwave bought Sept 2024 from Home Depot; worked until Jan 2026.
- It sparked, failed to heat, and a fire started inside; LG won't respond.
Purchased an LG microwave in September 2024 from ***. It worked wonderfully until January 2026, of course after the one year warranty.
The unit would make sparks and quickly started to not heat products. A literal fire started within the unit and we unplugged it. I immediately contacted LG to see what our options were. Basically it was past the one year warranty, so the microwave is basically trash.
The microwave could have started a fire and burned out our home but LG refuses to return calls. They will schedule a customer service call yet they will not call and they have made it incredibly difficult to find any resolution for this issue.
I am putting the dangerous product in my sidewalk for all to see. Please never buy anything by LG electronics.
- Works well for a whole year
- Unit is dangerous and does not have any longevity
Preferred solution: I would like to receive a working microwave that does not burn my house down
User's recommendation: My recommendation is to never buy an LG microwave unless you would like to start a fire in your home
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Verified Reviewer |
Sydney, New South Wales
I purchased a 2026 LG TV model QNED70...
I purchased a 2026 LG TV model QNED70 and I have contacted customer service several times to try to fix the problem to no avail. The service makes you wait on the phone while they attend to other
customers.( excuse they don't know how to fix the problem.} Today was a typical example.
This is not good enough for a company like LG.
User's recommendation: Life is a risk, so is dealing with LG.
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Verified Reviewer |
Los Angeles, California
Brand new $5k 83” TV was a total lemon
Set up my new 83 set over a month ago. TV never came on and had flashing red light.
Went through the process to get warranty repair.
Technician came to do repair and couldnt fix the TV and informed LG that the TV was unrepairable and had to be replaced. That was a week ago and I am still waiting to be contacted on the status of the replacement.
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Verified Reviewer |
Melbourne, Victoria
Unable to receive Kayosport .
I purchased a standard $29 p/mth subscription for Kayosport on the 15th May 2026 . I then realised my LG smart tv cannot receive Kayosport .
If a technician can held fix my problem great . If not I request a refund . The model number of my LG tv is 55LF6300_TA .
It is a 2015 model . Can this model receive Kayosport , if so how .
- Unable to watch kayo on my lg tv
Preferred solution: Full refund
North Hollywood, California
Resolved: Can't get past the setup on my LG TV. Several attempts to get a live human f***** being were directed to endless looping and frustration. I'll return the POS and buy a friendlier product!!
Company fixed the issue and I have been provided with apology. I figured it out. Call your cable/Internet Co.
Bought TV. TURNED it on.
Setup caused confusion, I got pissed. 6 days ago I purchased it.. NOW I'm ready to use a blowtorch on it. I'm NOT techy savvy and I could give a shit.
I served MY country, raised a family, donated my time to community programs. Now I'm so angry with LG'S support merry go round I'm taking the POS back to the store right after backing over it with my tractor...'nuff said..
User's recommendation: Steer clear of LG TV products
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Verified Reviewer |
New York, New York
Abysmal service- STILL waiting for them to complete
- Delivery was canceled, rescheduled, with no updates.
- Unpack, install, and haul-away not completed; $75 refund; issue unresolved after four months.
I have called numerous times and filed a complaint with BBB and other agencies. The company states it gave me an initial Inconvenience award, and would not follow up on any further concerns. They still have not installed nor removed the items that were to be included in the service and seem to have no intention of following up.
The delivery agent refused to deliver it on the delivery date, canceling the night before. LG awarded me a $75 inconvenience fee, and the delivery was rescheduled. The delivery agent attempted to cancel a second time, the morning of. After numerous calls to both LG and the delivery agent, they finally arrived with no further update.
However, they did not unpackage the unit and remove the shipping materials (an advertised provided service); they did not install the unit (despite my having paid for this service), and they did not haul away the existing unit, which was supposed to be a free service. They have refused to coordinate anything for the continued abysmal service, although they did state, on three separate occasions, that they would have the existing unit removed. It has been 4 months, and I am still waiting. Apparently, they think I should be grateful they refunded the installation fee after leaving it to install myself!
Horrible experience.
Regret the purchase. Will NEVER order from them again!
- Service is horrible
- Lack of customer support
- Customer service and attitude
Preferred solution: $100 and haul-away of the previous unit that was supposed to be provided with the service.
User's recommendation: Don't bother- they won't provide the services you paid for!
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Verified Reviewer |
Sparks, Nevada
Problems with washer
Start display button does not respond. Ongoing issue for several years.
Already paid $888 for control panel replacement, including PCB assembly. This is a widespread issue online.
- Great washer when it turns on
- Much online online discussion shows this is a widespread problem
- Lg should figure out the fix
Preferred solution: Make a fix available to all of us
User's recommendation: Carefully consider LG appliance reviews online before you buy
Dallas, Texas
Mini split ch32
Mini split wont turn on. Missing the remote. How to connect to app while turned neeed assistance conectingoff
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Verified Reviewer |
Evansville, Indiana
Refrigerator compressor failure after 7...
- Compressor failed after 7 years 4 months.
- Hundreds in groceries were lost and a $450 repair bill was incurred.
- LG compressor faults noted.
Refrigerator compressor failure after 7 years and 4 months. Hundreds of dollars in lost groceries in the refrigerator and freezer and a $450 repair bill for a part that is covered under a 10-year warranty.
Numerous information online and on social media about premature compressor failures and a large failure rate with LG refrigerators.
I feel I should not be out of pocket for anything, and I should be reimbursed for my lost and spoiled food.
RNN260413****03
- Tvs seem like quality items
- Appliances seem cheaply made
User's recommendation: Do not buy LG applicances
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Verified ReviewerLG Consumer Fraud? Follow-up
- Chased a 10% discount on a $1299 LG purchase; unresolved.
- LG reportedly replied; no resolution.
- I may seek 3X damages under the NJ CFA.
Posted a complaint here many months back, after numerous attempts were made with LG to provide me with an agreed upon valid 10% discount on a purchased refrigerator ($129 on a $1299 purchase). This site then informed me that LG had responded, that they would discuss with me a resolution.
Numerous further contacts attempted by me with LG, to corporate and their in-house legal, went unanswered.
Never resolved.
Tempted to file a lawsuit, but don't not if worth the time and effort; though may be entitled to 3X damages, under the New Jersey Consumer Fraud Act. Have seen other site noting LG's lousy customer service.
Very disappointing how big business deals with their customers.
User's recommendation: Be cautious buying LG products
About
, , , ,
LG Electronics is a world-famous company manufacturer of consumer electronics and home appliances. LG Electronics chief office is situated in Seoul, Korea. LG Electronics was established in 1958 and since that time LG Electronics has unveiled many new products, applied new technologies in creating new models of mobile devices and digital TVs.120 affiliates of LG Electronics Company work in 95 countries around the world. Main products of LG Electronics are: washing machines, vacuum cleaners, refrigerators, dishwashers, micro-ovens, embedded technique , air conditioners, water filters, electric stoves . The priority direction of business developing is premium segment of home appliances.
LG Electronics is ranked 842 out of 6184 in Appliances and Electronics category
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i nagree poor service no [GEOGRAPHIC_DATA] reps