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LG Electronics

LG Electronics

www.lg.com
What is your customer experience with LG Electronics?

LG Electronics Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • LG Electronics has 1.6 star rating based on 877 customer reviews. Consumers are mostly dissatisfied.

  • 29% of users would likely recommend LG Electronics to a friend or colleague.

  • Rating Distribution
  • Pros: N o t h i n g, Nice looking, Looks good.
    Cons: Customer service, Repair issues handling, Poor customer service.

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Media from reviews

LG Electronics - Dryer isn’t spinning
LG Electronics - Dryer isn’t spinning - Image 2LG Electronics - Customer service center runaround from LGLG Electronics - Customer service center runaround from LG - Image 2LG Electronics - Customer service center runaround from LG - Image 3LG Electronics - Customer service center runaround from LG - Image 4LG Electronics - Customer service center runaround from LG - Image 5
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Top LG Electronics Reviews

Positive Review

"Only a Phone Would have been Better"

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Great experience The agent reviewed the issue, told me how to resolve it. It would be nice if the written instructions with the machine included the tip. I...

Critical Review

"Failed compressor in top line lg system"

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Failed to accept call. This is regarding failed compressor that lg replaced. Also indirectly related to class action. I am an attorney. User's recommendation:...

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Rachel G Xws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pemberton, New Jersey

Dryer isn’t spinning

LG Electronics - Dryer isn’t spinning
LG Electronics - Dryer isn’t spinning - Image 2

All of a sudden the dryer was drying fine and then when I checked on it 15 minutes later, it just stopped and now it barely turns on now. I unplugged it and gave it a 15 minute break and it still did not work. The only thing that was in the dryer was a winter jacket

View full review
Loss:
$1500
Pros:
  • Are very efficient and fast
Cons:
  • These products tend to at least longer than three years

Preferred solution: Full refund

User's recommendation: No content

Sean K Fce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenwood, South Carolina

Customer service center runaround from LG

November 2024 I purchased LG top loading washer at home depot. Last month the washer started cutting off with a code.

(IE ) water supply problem was the code defined. Went online lg first to resolve issue. I did everything that it said to do to resolve issue. Except one.

The pressure switch on the water level in drum. That required me to disassemble part of the washer. I felt it might void my warranty. So not doing it.

I called LG customer service who required pictures of my fill hoses on the inlet of my washer and of connection to water cut off valves of my house. Home depot told me when I purchased my washer new water supply hoses were required. No problem. I believe $35 is what they cost.

LG support said those are the wrong hoses and sent me a TEXT pictures of their brand of hoses. Their brand didn't have metal pipe 90` turns cramped to quality rubber hose. LG hoses were just straight hoses that would fold over a piece off water when washer was pushed back. I went through all their check list and nonsense only to see it didn't fix the problem.

They told me to do a wash cycle and text my results to them and they would call me back! We'll I did but they did call so I called back and spoke to someone else exact same thing but it was harder this time due to their limited grasp of the English language Annunciation of words! Again called back 3rd time next day. Please note these call lasted from 1.5 to 2 hours each.

3rd call they had me pull my drain hose out to measure how deep in went in. I measured and took picture of depth 4.25 inches tape measure and pipe in picture. They told me to cut it ogg less than 4" and I dud and sent picture. They sent digital manual to me.

And talked to me like I was stupid when I told her she was wrong about drain. And told her I believe it was pressure switch. She said run wash cycle and she would call back when I sent report of what resulted. YEAH RIGHT!

That didn't happen!!! This is what really pissed me off. I called back there were three options one was to get a new service tech the other was can reconnect with your service tech I can't remember what the third one was I tried to reconnect let me tell you what LG does to you when you do this every 20 seconds they make you push too to stay on that line trying to wait for this person I pushed two every 20 seconds for 18 minutes what's he trying to do is drive you away from their site drive you away from customer service by making it so hard to stay on that line well 18 minutes and I got nothing so I called Home Depot explain it all to them well they said it's still under the warranty for us installing it they are sending a technician out in a week because I have to have eye surgery and I couldn't do the day they offered to come out once this is done they're going to put it through to their escalations Department who is going to get on the phone with them me and LG I haven't had a washing machine in almost 3 weeks now and when they told me that during the third call that my drain hose had me run Lacross the bottom of the floor you know and then put up and tied up at an angle the hose would barely even reach the one thing of my drain let alone run flat across the ground and they supplied the hose they go out of their way not to fix these that's why in 2004 they had a class action lawsuit for their washers same deal same thing. If Home Depot had not have stepped in I don't know what I would have done they wanted me to pull the washer out I'm 100% disabled they told me to hire a plumber here's my Saving Grace in South Carolina they allow us to record calls which I did.

I will never buy LG again.

Not because of there products but because of in my opinion the company and customer service don't give a damn about the customer or their warranty Final note the digital manual they sent said do not exceed 8" of drain hose in drain NOT 4" like LG said! DUH!

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User's recommendation: Don't buy LG not because of the product but because of the terrible after the sale warranty and worse customer service

Paula F Rgc

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Verified Reviewer

>1.5 yrs TV not working properly out of the blue

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LG Electronics - >1.5 yrs TV not working properly out of the blue

I got an LG TV less than a year and a half ago, and now a vertical line suddenly shows up on the screen in certain blue hues. I called LG, and they had me do a screen test and text them a bunch of pictures, and immediately agreed that the entire panel needed replacing, but that I'd have to pay the repair with a local company off their list.

The companies I was given either didn't answer, had a disconnected phone, had terrible online reviews, or had an attitude issue. Finally, I got one to give me a price—almost $400 without tax. I begged LG to cover the labor cost because I didn't do anything to damage the TV, and all they could tell me is that their 5-year warranty only covers parts, but within the first year, they would’ve covered labor too, despite it being a defective product.

So I'm expected to pay $400 plus tax out of the blue—terrible service and limited sympathy. They weren't kind about it either.

View full review
Loss:
$400

Preferred solution: materials & labor covered for the repair/part replacement

Dale P Xjz

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Verified Reviewer

Broken dryer ... RIDICULOUS repair charge request

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Updated by user Apr 09, 2025

Their solution was to offer me a small coupon against a future purchase, then ghost me.

Original review updated Mar 25, 2025
I purchased a BRAND NEW LG gas dryer in September of 2020, it is now March of 2025...not quite 4.5 years. The dryer suddenly stopped drying.

I got the error code myself. The initial troubleshooting steps lead me to believe it's probably a simple fix.
The code indicates a gas problem. I've inspected the connections and the hoses and valves. There is not a gas input problem.
First off, I did online chat with a tech.

They kept asking me the same questions and tried to push it off on the gas company. I explained...the gas runs from my boiler to my hot water heater to my dryer and then to my kitchen stove. The boiler, hot water heater and stove are receiving gas just fine, if there was a problem anywhere on the line the stove would malfunction before the dryer, ergo there is a problem with the dryer. Vents were cleaned, lint traps cleaned, hose inspected, straightened out even the smallest crimps/bends.

Unplugged and replugged the dryer to reset. Still get the code. Called the gas company, they assured me if there was a leak or loose connection I would smell it, and it's not something you'd miss...just lighting my gas stove I smell it...there is NO way I have a gas leak. The gas company says it has to be an appliance issue.
My first online chat, I don't know how many times I had to explain this.

They tried to get me to run the diagnostic when I had already given them the code. I had to give the same model and serial and contact info I'd entered in. Finally I was told they would call me back during the week...they had forwarded my information and I shouldn't have to repeat it all again.
Day and a half goes by...no call. I call, navigate their phone tree, get a real person.

They gave no record of my call. After 20 mins they offered to transfer me to repair (after again trying to push it off on the gas company). I was placed on a long hold...I had to call back bc I was out of time.
When I did call back I got through the crap...within 5 mins they were transferring me to repair. I still had to repeat details.

Finally they said they'd have the actual repair center call me to set it up. If we can just have your cc, we will charge a $399 flat repair rate, plus taxes and a 15% hold fee...when they're done they'll release the hold and charge $399.
$400? For a 4 year old dryer that probably just needs a burner? When she asked if she could place the hold I said absolutely not, I intend to contact your highest level customer service.

Do you have that number?
What do you mean? Like service?
No...like if you bought what you perceived to be a quality product that should last a decade or more and it went out in 4 years and they wanted to charge you 2/3 of what you paid for it to fix it even though it should have gone out, who would you call to complain. She's sure I can find that information on their website. She assured me it's competitive.
I mean $200, I'd be upset, but I'd pay it.

But we're talking what will probably take a tech 30 mins and a $15 part. Neurosurgeons don't charge that much. Flat rate? They should send someone out and estimate the cost to fix it.

I suspect planned obsolescence. I mean I almost would be better off buying a new one.

That's highway robbery. And a good quality dryer would not fail in 4.5 years.
View full review
Loss:
$650
Cons:
  • Usurious repair prices
  • Awful customer care

Preferred solution: Price reduction

User's recommendation: Independent repair, diy, extended warranty or a better brand

4 comments
Guest

I'm guessing you didn't see the first line of my customer recommendation. Nothing stopping me.

I have investigated this. But maybe a 4 year old dryer that people buy to avoid American made crap that breaks right away, I dunno, shouldn't BREAK right away.

And maybe the solution shouldn't be a fixed price repair that costs nearly as much as a new unit. But maybe you didn't read that either.

Guest
reply icon Replying to comment of Guest-2672580

I read all of your drivel. From mischaracterizing a 4yo appliance out of warranty as new, to your inane analysis of their out-of-warranty suggestion.

I saw a lot of whining and no detailed account of you following your own recommendation to seek out other repair options to prove your 30 minute, $15 part belief. So yes I did read it all.

Dale P Xjz
reply icon Replying to comment of Guest-2672606

Well, for what it's worth....this is an issue I'm actively attempting to resolve. That's really I thought what this site was for...to complain about issues experienced by consumers who are pissed at huge corporations who don't provide useful resolutions to problems.

But apparently I should not consider a 4 year old appliance to be young, not should I balk at a $400+ repair quote (sight unseen, regardless of what the problem ends up being) on a $650 appliance. Perhaps I should be like you and simp for a multinational, multi billion dollar corporation, and troll people who go to a site for a purpose with unhelpful and judgmental comments.

For what it's worth, forwarding my "whining" to customer service resulted in a voice mail from LG's Presidential Liaison. What did your comment result in other than making you look like an apologist for poor craftsmanship and customer service?

Guest

What’s stopping you from looking elsewhere for repair options? If it is out of warranty and they give you a repair estimate, move on if you don’t like it.

View more comments (3)
Bruce W Ohj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Service charge reimbursement declined.

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LG Electronics - Service charge reimbursement declined.
Contains 1 confidential file for company representatives

I contacted LG customer service regarding a repair to the broiler that was done on our electric range on Tuesday, January 7th to dispute the charge ($370) for the repair. I sent photos of the burnt connector (taken by the LG technician) and explained that rather than a component failure, the problem was due to a poorly crimped connection done at the factory which was acknowledged by the technician at the time of the repair.

I also indicated that had this been a component failure I would have been surprised but would not have contested the charge. The refund has been denied.

View full review

User's recommendation: Stay away from LG. If you need repair ensure the technician properly documents the issue.

1 comment
Bruce W Ohj

Received the same run around messages telling me what I already know and from all indications REFUSING to contact their service technician to confirm the factory issue. I have 4 LG appliances.

Those will be replaced with another brand when that time comes.

Again, not all the wire strands were crimped on the connector which caused it to fail. Life isn't so Good with LG service.

Jake Psb

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Verified Reviewer

Hot fridge, trashed food, no help.

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LG Electronics - Hot fridge, trashed food, no help.

My fridge broke down on Sunday and I had to throw away all of my food. It's a 6-month-old fridge.

Customer service is closed on Sunday and the chatbots are useless. On Monday, I am somehow able to get a chatbot to let me schedule an appointment, but only on a day I need to work. On Wednesday, I finally speak to a human! However, they won't take any steps until I troubleshoot the fridge myself, which I can't do because I'm at work.

I try again on Thursday after work but customer service is closed. I've paid $1,500 for a hot box that ruins food and offers no help.

View full review
Loss:
$200

Preferred solution: The fridge should be fixed and given an extended warranty at no cost to me. If a manufacturer cannot guarantee their expensive appliances will work they shouldn’t be in business.

User's recommendation: Don’t buy LG

John V Rex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No user's manual

I bought an expensive LG 55-inch 'smart' TV about 4 years ago (I refer to it as our retard TV). The TV keeps doing things on its own, and since no user's manual was provided, I have to do exhaustive research or call LG to find out how to 'fix' the problem and document the fix for future reference.

Some examples of the things I have had to fix or correct are: turning channel timers off, changing labels for input locks, turning off 'audio guidance' (many, many times), and turning off closed captioning (on everything). I was surprised to learn when unpackaging the TV that there was no user's manual included. When I asked LG why not, their response was that they opted to put the 'user's manual' online so that it could be periodically updated to stay current. So what!

The online user's manual is not user-friendly or in any way intuitive.

I have never been able to find an answer for anything I tried to find out. Now, after four years, my TV is flickering on and off repeatedly, and it appears to be a problem with

View full review

Preferred solution: Printed user's manual with instructions on how to correct common problems.

John V Rex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

No user maunual

I bought an expensive LG OLED 55 inch TV 4 years ago. I don't think I've ever regretted a purchase more.

This "smart" TV (I refer to it as our retard TV) keeps doing things I don't want oit to do: e.g. turning on closed captioning (for everything), turning on "audio guidance", turning on channel timer, etc. Each time, I have had to do an exhaustive search to find out how to turn these features off (and writing down the procedure for future reference. I was surprised to find out, when I unpackaged the TV that there was no "User's manual".

Instead, LG has an on-screen users manual, which is impossible to use. I have never been able to find an answer to anything I was trying to find. LG's response to y complaint was that they put their manual on-line so that they can update it periodically so that it is always currrent. So what!

What good is that if it is totally worthless to begin with? I will NEVER buy any LG product again.

View full review

User's recommendation: Avoid LG like the plauge

Susan F Cvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

LG WASHER two months and no service call

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Our top-of-the-line LG washer, which is still under warranty, has been sitting broken for almost two months. We contacted the service people in early April; since that time, they have made and canceled appointments, with our next appointment being June 5. We had to buy a brand new washer today, not LG, because we have absolutely no confidence that LG will repair this washer.

View full review
Loss:
$1600
Cons:
  • Do not stand by warranty

Preferred solution: Full refund

User's recommendation: Don’t buy a LG APPLIANCE.

Annastasia Vbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Conroe, Texas

Only a Phone Would have been Better

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Great experience The agent reviewed the issue, told me how to resolve it. It would be nice if the written instructions with the machine included the tip.

I still prefer speaking to chatting

View full review
Lyubov S Tmx

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Verified Reviewer

Beware of this horrible brand LG

Hello everyone, today I will be talking about how LG is the worst refrigerator brand on the earth. I have owned my LG fridge for around 4 years, and in the span of 4 years, it has broken 2 times!

The first time it was my compressor, and I thought nothing of it. The second time I had about two technicians come, and they both said they weren't able to repair it, and if I were to get it repaired, it would cost a lot. I called and called LG; they said I could either replace the unit, which I'm assuming is my fridge, or a full refund, and mind this, my factory warranty has not hit the 5-year mark. So, I obviously chose the refund because clearly, I did not want to have an LG fridge anymore.

Days went by, and my refund had not come; maybe even a few weeks went by, so I called them, and they refused my refund even though they assured me I would get my refund. So they said a technician would come look at it, and they said it was junk and to get a new fridge.

So now I am currently speaking to my lawyer and suing LG. Thank you for your time, and I hope you take my message into consideration.

View full review
Pros:
  • Beautiful and sleek designs
Cons:
  • Poor customer service and garbage products

Preferred solution: Full refund

User's recommendation: DO NOT BUY LG REFRIGERATORS

Bromlyn H

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Verified Reviewer

Manufacture defect in my dishwasher

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LG Electronics - Manufacture defect in my dishwasher
LG Electronics - Manufacture defect in my dishwasher - Image 2
LG Electronics - Manufacture defect in my dishwasher - Image 3
LG Electronics - Manufacture defect in my dishwasher - Image 4
Updated by user Feb 17, 2025

Hopefully good if they replace my dishwasher with non defective one as spoke about

Updated by user Jan 23, 2025

I am waiting for a repair they still sending repair man I live very rural

Original review Jan 08, 2025

Leak in my dishwasher is inside and above the drip pan so this leak is inside right at the drain pump and motor . This is a manufactured defective part and I just get the run around on phone for hours and hours each day

Not built correctly product cheap and unable to communicate

View full review
Loss:
$180

Preferred solution: Parts replaced

1 comment
Bromlyn H

It took a while but they have promised to replace my defective dishwashe. Looks like they will send replacement in 7 days?

So we see! Thank you

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Vicksburg, Mississippi

86 inch LG television is only 75 inch in boxs

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LG Electronics - 86 inch LG television is only 75 inch in boxs
Contains 1 confidential file for company representatives

I bought my husband a 86 inch t.v and it's only 75 inches. We measured it.

The rep tells me measure it from corner to corner instead of side to side. Am telling her I sat the 86 in ch in front of my 75 inch t.v and it really wasn't no difference. I paid fa the big boxes.

That's all. I feel played

View full review

User's recommendation: It is not a 86 inch or a 95 inch in box

Rhonda G Loc

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Verified Reviewer

Horrible Customer Service/Non-Existing Warranty Coverage

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LG Electronics - Horrible Customer Service/Non-Existing Warranty Coverage

used Self Clean fuction for the first time and it damaged my stove and they are denying it telling me it's cosmetic. No productions, no liners, nothing was used.

I have called them a total of 3 times, assigned 2 different case numbers, each time I was told their esculation team would contact me withing 24-48 hours, which never happened.

The 2nd time I called they said my case was never esculated, assigned another ticket and was told same thing I would be contacted within 24-48 hours, waited 72 hours called back and was told escalation team denied warranty coverage and that was that, nothing I could do. Spent over $4K on appliances and I had problems with delivery and now this awful customer service.

View full review
Cons:
  • Horrible warranty if you wont cover something
  • Horrible customer service

Preferred solution: I want my stove replaced

User's recommendation: NEVER

La H Ttn

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Verified Reviewer
| map-marker Mckinney, Texas

Warranty issue

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Updated by user May 06, 2025

They delayed everything I called in they carried me through another reset procedure only to delay until the warranty ran out. The warranty that lg provides are just words written on paper

Original review Apr 21, 2025

I purchased a 77 inch tv from lg and I have had nothing but problems with it.It freezes up and go black screen on me. I have contacted tech support and each time they tell me it is nothing wrong with the tv, it's my internet.

When I am watching the lg it is the only tv in use at the time. I have to other tvs which are samsung and I have no problem with them

View full review

User's recommendation: Do not purchase a lg 77 oled tv.

Maggi Mmo
map-marker San Francisco, California

Failed compressor in top line lg system

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Updated by user Jun 07, 2025

Ban them from the US

Original review May 22, 2025

Failed to accept call.

This is regarding failed compressor that lg replaced.

Also indirectly related to class action.

I am an attorney.

View full review

User's recommendation: Avoid lg

About

Related Companies

LG Corporation, Lg Electronics India, LG Electronics South Africa, LG Household and Health Care, LG Chem

Summary

LG Electronics is a world-famous company manufacturer of consumer electronics and home appliances. LG Electronics chief office is situated in Seoul, Korea. LG Electronics was established in 1958 and since that time LG Electronics has unveiled many new products, applied new technologies in creating new models of mobile devices and digital TVs.120 affiliates of LG Electronics Company work in 95 countries around the world. Main products of LG Electronics are: washing machines, vacuum cleaners, refrigerators, dishwashers, micro-ovens, embedded technique , air conditioners, water filters, electric stoves . The priority direction of business developing is premium segment of home appliances.

LG Electronics reviews and complaints

LG Electronics is ranked 856 out of 4812 in Appliances and Electronics category

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