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Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Have tried reaching out to LG on multiple occasions. Between our electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most expensive option Best Buy offered. Luckily warranty covered it but it was a giant pain. I had never had a dryer do that let alone one that was practically new. Washer broke out of warranty more times than I can count, LG refused to help. After spending more in repairs than the dryer was worth, I gave up and bought the cheapest Amana I could find and it’s been an amazing washer for years. Now after my ice machine breaking, and now the refrigerator no longer cooling I paid $95 just for the repair guy to tell me the compressor is broken and it will cost $1,100 to fix?????? I tried to ask for an out of warranty exception from LG given my loyalty but they refused! You think after spending over $10,000 in electronics and appliances they would appreciate me as a customer more. They offered to send a tech out to repair at 100% my cost or give me a 20% discount on another fridge!!!! Never again LG!!! I’m embarrassed by how much money I have spent with you and how many customers I’ve sent to you!
Most helpful review
3.6
Details
Rusting around bleach dispenser of my LG top load washer - Lg Electronics review
Rusting around bleach dispenser of my LG top load washer - Lg Electronics review
My 4 year old LG washer started to rust around the bleach dispenser less than 2 years after buying this machine. The rusting has continued and now a larger area around the dispense is involved. As the base metal has rusted under the porcelain finish it began to flake...
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43 comments
Anonymous
#1786816

Same here. Rusting around the bleach tray and also all along lower side of the upper rim. We will join the class action lawsuit.

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Review
#983567 Review #983567 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Let the company propose a solution
I purchase this LG G6 phone 08/2017.The first issue is the GPS signal. Always saying No GPS signal. I go to a Verizon store for help, then Best Buy another Verizon store for help and the problem is still there. Now I can not make any calls or receive calls. The phone...
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Review
#1742732 Review #1742732 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective
Loss
$288
Preferred solution
Full refund
Tags
  • Quality Of Cell Phone
1.0
Details
At 2 years and 1 month the refrigerator stopped making ice. after multiple calls and attempts to reset over phone I was told not covered under warranty. got a Servicetech in finally from LG who replaced the know defective compressor. (apparently there is a class action...
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Review
#1737303 Review #1737303 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1750
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Garbage | Lg Electronics review

1.0
Details
Garbage - Lg Electronics review
I bought a new LG refrigerator, stove and dishwasher December 2018. My refrigerator has leaked 3xs and the soap door on my dishwasher fails to open at least once a wk. When the cycle does successfully complete, dishes still have food particles on them at times. The alarms on all 3 appliances are SUPER annoying. I would love to get my $ back! This is the 2nd time this month that code in pic popped up on my refrigerator. It renders the water and ice unusable.
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Review
#1734370 Review #1734370 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Lousy products
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • Lg Refrigerator Lfx3307660D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
I purchased an LG Television and had to repeatedly requested repair and now replacement be made to deal with the defective product. They required a repairman to come out twice and after he replaced the last component possible it still did not fix the set. I contacted...
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Review
#1730143 Review #1730143 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
replacement

LG costomers beware. | Lg Electronics review from Union Dale, Pennsylvania

3.0
Details
My 60 inch LG TV lasted only three years. I am really disappointed with this TV. First there was a bright white spot in the center of the display, then the video went black next the audio quit. Sometimes a power off/on would restore the video and audio and then that no longer worked. I bought a Samsung and replaced the LG. I am hoping this will last longer. Very disappointed in LG.
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1 comment
Machele
#1787110

The sad truth is that, nowadays electronic devices are made cheaply in some foreign country and tend to be rather unreliable with little, to no adequate customer service when something breaks. Think "throwaway" for most of these things---when it breaks, just throw out and buy another. Just be glad you didn't buy a brand like HiSense or Element.

Review
#1726867 Review #1726867 is a subjective opinion of poster.
Product
Lg Electronics Tv
Pros
  • Picture quality
Cons
  • Short life
Reason of review
Bad quality
Loss
$650
Preferred solution
Let the company propose a solution

Do not buy from this company | Lg Electronics review from Monroe, Michigan

1.9
Details
We bought all new top of the line appliances. After two years our dishwasher quit. The keyboard was defected after a period of time water gets in and shorts it out. When I called customer service the call is sent to India to someone I had trouble communicating with. They pay for the part but, not the service call. The refrigerator shelves had white shelf decal that is now peeling off. Will never buy LG again.
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Review
#1721460 Review #1721460 is a subjective opinion of poster.
1.6
Details
I bought a 55inch UHD TV from amazon (LG amazon version TV) 2 years ago. A week ago, the TV is automatically turn on and always volume max without touch. LG customer center try to reset TV by remote access and it totally not worked. Then, they gave me a contact point...
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1 comment
Machele
#1782748

Apparently, you thought somebody was going to make a service call to your residence, fix the telly and not charge your? Something like a television is not usually worth the bother nor the expense to repair nowadays.

When they break and you cannot fix them by resetting then just throw out and buy a new one. LG is usually fairly reliable, but things do break without warning and for no apparent reason.

FYI: stay away from the unreliable brands like HiSense, Element and others. Do some research before you buy.

Review
#1717607 Review #1717607 is a subjective opinion of poster.
Service
Lg Electronics Tv Repair
Reason of review
Poor customer service
Loss
$189
Preferred solution
Let the company propose a solution
Tags
  • LG customer service usa
1.4
Details
I have a refrigerator that is no been working over a month tech from lg went 8 times not fixed they send me a other servicer and I call and ask what the part were going to be replace and Eta to LG and to the servicer nothing I have to call every time to find out 3...
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Review
#1711671 Review #1711671 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Way this company conduct their bussines
  • Customer service reps were not helpful
  • Customer service and not honoring warranty
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • rip off warranty
  • Lg Horrible Product

DO NOT PURCHASE FROM LG | Lg Electronics review

Update by user Nov 16, 2019

Does anyone ever call and deal with these issues. You just keep writing your complaints NO ONE EVER CONTACTS YOU OR DOES ANYTHING ABOUT IT.

ISSUES HAVE BEEN GOING ON FOR MONTHS NO ONE CONTACTS YOU OR DOES ANYTHING TO HELP YOU!! I KERP WRITING AND LEAVING MY PHONE NUMBER NO ONE RESPONDS!!!

Original review posted by user Nov 16, 2019

After writing a review that was extensive about my numerous horrible experiences with LG and asking for someone from LG to contact me I get an email back from them. They allege that before they can contact me they need to know the name of my facebook profile and to know the name of any organizations that I have contacted. ARE YOU KIDDING ME!!!!!!!!!
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Review
#1709694 Review #1709694 is a subjective opinion of poster.
Cons
  • Repair issues handling
  • Customer service
  • You can never speak to the same person
Reason of review
Horrendous customer service no one you can talk to about your experiences or complaints
Loss
$2000
Tags
  • Never Buy Lg Again

Contact Lg Electronics Customer Service

Website:
Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
All Lg Electronics Contacts

Lg Electronics Products and Services Reviews

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Latest Question

Lg Electronics Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchased an expensive LG refrigerator. Several months after delivery, the refrigerator became very loud when it was running, the sound was like a loud fan rattling. I contacted LG service and they sent a service guy out (covered by warranty), he used a putty type...
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Review
#1709154 Review #1709154 is a subjective opinion of poster.
Cons
  • Defective product with no support
Reason of review
Poor customer service
Loss
$2199
Preferred solution
Deliver product or service ordered
Tags
  • Lg Poor Customer Service