Lg Electronics Reviews and Complaints
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6
ISSUES RESOLVED
1.1K
TOTAL REVIEWS
$800K
CLAIMED LOSSES
$1.4K
AVG LOSS
74.2K
PAGE VIEWS
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Cons
- Customer service
- Repair issues handling
- Lack of customer service
Pros
- N o t h i n g
- Washer
- Product
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- Most helpful reviews first
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Have tried reaching out to LG on multiple occasions. Between our electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most expensive option Best Buy offered. Luckily warranty covered it but it was a giant pain. I had never had a dryer do that let alone one that was practically new. Washer broke out of warranty more times than I can count, LG refused to help. After spending more in repairs than the dryer was worth, I gave up and bought the cheapest Amana I could find and it’s been an amazing washer for years. Now after my ice machine breaking, and now the refrigerator no longer cooling I paid $95 just for the repair guy to tell me the compressor is broken and it will cost $1,100 to fix?????? I tried to ask for an out of warranty exception from LG given my loyalty but they refused! You think after spending over $10,000 in electronics and appliances they would appreciate me as a customer more. They offered to send a tech out to repair at 100% my cost or give me a 20% discount on another fridge!!!! Never again LG!!! I’m embarrassed by how much money I have spent with you and how many customers I’ve sent to you!
Most Helpful
My 4 year old LG washer started to rust around the bleach dispenser less than 2 years after buying this machine. The rusting has continued and now a larger area around the dispense is involved. As the base metal has rusted under the porcelain finish it began to flake...
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Review
Product
Lg Electronics Washing Machine
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Let the company propose a solution
Lg Electronics - DO NOT PURCHASE FROM LG
Update by user 7 minutes ago
Does anyone ever call and deal with these issues. You just keep writing your complaints NO ONE EVER CONTACTS YOU OR DOES ANYTHING ABOUT IT.
ISSUES HAVE BEEN GOING ON FOR MONTHS NO ONE CONTACTS YOU OR DOES ANYTHING TO HELP YOU!! I KERP WRITING AND LEAVING MY PHONE NUMBER NO ONE RESPONDS!!!
Original review posted by user 16 minutes ago
After writing a review that was extensive about my numerous horrible experiences with LG and asking for someone from LG to contact me I get an email back from them. They allege that before they can contact me they need to know the name of my facebook profile and to know the name of any organizations that I have contacted. ARE YOU KIDDING ME!!!!!!!!!Review
Cons
- Repair issues handling
- You can never speak to the same person
- Customer service
Reason of review
Horrendous customer service no one you can talk to about your experiences or complaints
Loss
$2000
Tags
I purchased an expensive LG refrigerator. Several months after delivery, the refrigerator became very loud when it was running, the sound was like a loud fan rattling. I contacted LG service and they sent a service guy out (covered by warranty), he used a putty type...
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Review
Cons
- Defective product with no support
Reason of review
Poor customer service
Loss
$2199
Preferred solution
Deliver product or service ordered
Tags
I had the LG V20 - didn't even last for a yr. Customer service was the worst I have ever dealt with. Wasn't repaired. Got talked into buying the LG G7. Was told it was a much better phone and reliable. Again it didn't last a year, problems with battery, screen freezing...
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2 comments
Too bad people don't get to these complaint boards until after their purchase and finding out how incredible awful LG is in every way possible. Someone at "Corporate" told me how he was going to *** the *** out of my daughter".
What's the deal LG? *** Terrible.
Bad products. Evil customer support.
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Review
Product
Lg Electronics Cell Phone
Cons
- 2 lg phone 3 repairs still dont have a phone that works
- 2 lg phones
- No resolution to my problem
Reason of review
Extremely poor quality of phones, extremely poor customer service
Loss
$2000
Preferred solution
I want a phone that actually works!!!!!! I want compensation for all the hours and hours spent on the phone, being without a phone and all the time spent, transferring data, going to sprint and federal express stores and having to be without my phone 3x
Tags
We will never invest in an LG product of any kind again! Bought one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED...
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Review
Pros
- Design and function of products when working properly
Cons
- Poor warranty response
Reason of review
Bad quality
Loss
$1009
Preferred solution
Repair under their warranty, at no additional cost, or refund 1/2 what we paid.
Tags
Lg Electronics - LG Washing Machine is poor quality - do not buy and make same mistake we did!
We contacted LG because our WM3570HWA $1000 washing machine that we purchase from Best Buy in 2016 was leaking water. Not from a connection from inside the machine. LG customer service was a waste of time. After numerous calls over multiple days, they required us to wait “3-5 business days for a response from a supervisor”. Which denied the request due to being “too long out of warranty”. Same response when we informed them that water leaks, which went undetected due to coming out the rear only, caused significant damage to the rooms flooring as well as adjacent walls. Will never buy another LG product. Poor quality and even worse customer service.
Review
Cons
- Poor customer service
- Product broken after only 3 years
Reason of review
Bad quality
Loss
$1000
Preferred solution
Repair or replacement of unit
Tags
Lg Electronics - Car screen says not compatable
When I plug in my NEW LG Stylo5 by UBS screen says not compatable. Also when pluged in my phone wants to know if it for charging, file transfer, photo transfer and so on. Had a LG Power X before and was ok. Bob Klingenberg bob@californiamail.com
Review
Reason of review
Trying to run Android on my 2017 Elantra
Preferred solution
Is phone compatable
I purchased an LG Gram computer and it has required service twice within 5 months. The second time the computer needed service the parts are back ordered for over 2 months. I requested a refund and was told I would receive a phone call within 3 to 5 days. After not...
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Review
Cons
- Doesnt honor warranty
- Defective product no support from lg
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2000
Preferred solution
Full refund
Lg Electronics in Wichita, Kansas - Terrible Customer Service
We were told we had until a certain hour to cancel a service call or be charged a $125 fee they insist on getting up front. After one hour of trying and getting nothing but a busy signal, we get thru. It says we r closed good bye. Next day we called to cancel and told the story. Nope won't refund. I call customer service and tell the story and first gal says sorry can't help you cancelled same day. Not listening people. Get a supervisor who pretty much says the same thing. No we tried YOU had poor availability during the hour we tried. Sorry we won't refund.
Review
Service
Lg Electronics Refrigerator Repair
As i stated before the issue still exist ; and the technician with faulty equipment who visit my house and he is not able to understand the problem was a waste of my time. I was expecting more from LG , more professional technician. The fan is always on when its cold...
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Review
Pros
- Cooling is good
Cons
- Heating is bad
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution
Tags
Lg Electronics - LG WiFi Support Issues
Purchase LG Refrigerator Model LFXS26596S on 11/20/2018 and it was connecting successfully until it failed to connect 9/18/2019. My washer & dryer are also LG appliances with WiFi that continue to work fine. I also have GE Monogram appliances that continue to work fine that are even further away from my WiFi router. I contacted support an have been given nothing but the run around by their support team calling on 10/1 with a promise that I'd be contacted in 24-48 hours so I waited and called them 48 hours later on 10/3 and what do you know they wanted me to wait another 24-48 hours while the tech folks (somewhere else investigate the problem)! This is a long series of delaying tactics...
Review
Product
Lg Electronics Lfxs29626S Refrigerator
Reason of review
Poor customer service
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I have model WT5070CW top load LG, bought from Sears in July of 2012. Had the flake issues and still do coming from the drum on to my clothes.
And, now the rust around the bleach dispenser. Called LG for both issues, they said nope cant help will offer a discount if you buy a new LG machine.
NOT. Will not buy them again.