Do not buy from this company | Lg Electronics review from Monroe, Michigan

1.9
Details
We bought all new top of the line appliances. After two years our dishwasher quit. The keyboard was defected after a period of time water gets in and shorts it out. When I called customer service the call is sent to India to someone I had trouble communicating with. They pay for the part but, not the service call. The refrigerator shelves had white shelf decal that is now peeling off. Will never buy LG again.
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Review
#1721460 Review #1721460 is a subjective opinion of poster.
I purchase this LG G6 phone 08/2017.The first issue is the GPS signal. Always saying No GPS signal. I go to a Verizon store for help, then Best Buy another Verizon store for help and the problem is still there. Now I can not make any calls or receive calls. The phone...
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Review
#1742732 Review #1742732 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective
Loss
$288
Preferred solution
Full refund
Tags
  • Quality Of Cell Phone
1.0
Details
I bought my house with a LG washing Machine 4 years ago. The machine is new. It’s nothing but problems. Contacted there customer support. They promised to send a technician out to fix it. After not hearing from them I called back only to be told that they changed their...
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1 comment
sadanddisappointed
#1739331

Yes I had nothing but issues and a similar experience! I Have tried reaching out to LG on multiple occasions.

Between our LG electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most expensive option Best Buy offered. Luckily warranty covered it but it was a giant pain.

I had never had a dryer do that let alone one that was practically new. Washer broke out of warranty more times than I can count, LG refused to help. After spending more in repairs than the dryer was worth, I gave up and bought the cheapest Amana I could find and it’s been an amazing washer for years. Now after my ice machine breaking, and now the refrigerator no longer cooling I paid $95 just for the repair guy to tell me the compressor is broken and it will cost $1,100 to fix??????

I tried to ask for an out of warranty exception from LG given my loyalty but they refused! You think after spending over $10,000 in electronics and appliances they would appreciate me as a customer more. They offered to send a tech out to repair at 100% my cost or give me a 20% discount on another fridge!!!!

Never again LG!!! I’m embarrassed by how much money I have spent with you and how many customers I’ve sent to you!

Review
#1617232 Review #1617232 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Pros
  • Washer
Reason of review
Poor customer service
Loss
$200
Preferred solution
Fix the washing machine

Please buy something else | Lg Electronics review from Detroit, Michigan

1.8
Details
Man did it ever screw up I bought a entire kitchen full of Lg products the cook top has been trouble from day one they will not send anyone to look at it without a serial number and they have positioned it on the edge were the granite is and since I'm not a certified tech if I get it I or you will void the warranty I have 2 things wrong and 5 months of warranty left but if it is not deemed to be a factory issue I will have to pay for the service charge never in my life have I ever heard of such a thing, I beg you don't ever buy anything LG
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Review
#1670829 Review #1670829 is a subjective opinion of poster.
Product
Lg Electronics Cooktop
Reason of review
All of the customer service, warranty etc.
Loss
$989
Preferred solution
Fix the damn thing

VERY DISAPPOINTED AND FRUSTRATED CUSTOMER OF BEST BUY | Lg Electronics review from Berwyn, Illinois

1.0
Details
we had a tube that went out on our 4 month old OLED tv. called they had to go through service center, so they sent out Bens TV repair the tech came out cracked our screen, would not talk to me about the issue, said he need to step outside to talk to the office. Came back in and packed up his stuff and left. I called the next day and the rude Lady at Bens tv repair told me to Garbage the TV. I did not do the damage I have video of the tube going and no cracks in the screen. Now I cant get it repaired and I have the best buy credit card to pay. I am so pissed and frustrated no one at LG will deal with me.
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Review
#1664620 Review #1664620 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Let the company propose a solution
1.5
Details
Piece of S----. Hot Junk Microware - Lg Electronics review
Piece of S----. Hot Junk Microware - Lg Electronics review
Piece of S----. Hot Junk Microware - Lg Electronics review
Piece of S----. Hot Junk Microware - Lg Electronics review
I bought a LG Microwave Oven (LMVM2033) in May 2018. Turns out it was manufactured in August 2017. I complained to Lowes where I purchased it about it getting so hot that you can't touch the handle. They sent a tech out finally 4 months later after me begging them that...
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Review
#1419298 Review #1419298 is a subjective opinion of poster.
Product
Lg Electronics Microwave
Cons
  • No customer empathy at all
Reason of review
Poor customer service
Loss
$560
Preferred solution
Full refund
Tags
  • customer service fail
1.0
Details
Five years ago we purchased a new French door refrigerator/freezer model #LFX 2599 1ST/02 for $3150 from Lowes Home Improvement. In March of this year, suddenly and without warning it quit working. After contacting LG customer service for a preferred repair company, it...
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Review
#1540142 Review #1540142 is a subjective opinion of poster.
Product
Lg Electronics Lfx25991St Refrigerator
Cons
  • Repair issues handling
  • Customer service interactions - did not keep me well informed
  • No apparent resolution to my problem
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
Tags
  • Poor After-sales
1.4
Details
Bought my LG Model 60 F7700-UJ 5 years ago and was just told one week ago that as of 06-04-2019 LG would no longer be supporting the HULU and other applications. I had been watching Hulu for several weeks. No reason given and just that model. Then signed up with Amazon...
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Review
#1628188 Review #1628188 is a subjective opinion of poster.
Product
Lg Electronics 60Uh7700 Tv
Cons
  • Entire interaction with lg customer service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
1.0
Details
Do not buy any tv LG has it will not last 2 years. Spend the extra money and get something that will last. After less then 2 years TV broke had it fixed and 9 months later it's broken again
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Review
#1621939 Review #1621939 is a subjective opinion of poster.
Product
Lg Electronics Tv
Cons
  • Lg tvs are garbage i have a 55 inch paper weight
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution

Broke after 3 weeks | Lg Electronics review

1.0
Details
I bought an LG countertop microwave oven that quit working 3 weeks later. Customer Service said I could get a refund but it's now been over 3 months and no refund. I had to write 2 letters and make numerous phone calls - LG is a nightmare to deal with, Their customer service people are barely understandable over the phone, and they never follow up on any of my letters. I just emailed the company again and now they are asking for the same documentation already sent them. I filed complaints with the Better Business Bureau, the FTC, and the State Atty General, the next step will be to sue them in small claims court. This has been a huge waste of time and frustration, I will never purchase an LG product again - a very unprofessional corporation who do not honor their warranties.
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Review
#1646228 Review #1646228 is a subjective opinion of poster.
Product
Lg Electronics Microwave
Cons
  • Reliability
  • Do not honor warranty
  • Customer service interactions - did not keep me well informed
Reason of review
Warranty issue
Loss
$184
Preferred solution
Full refund