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Called in to customer service because my 6 month old wash machine is not working correctly ( the drum keeps banging on the door 8 out of 10 loads during ANY kind of spinning ) and the lady on the other end gave me a run-around on HOW much of laundry I put in. She...
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#1347196
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We purchased LG Frenchdoor refrigerator in August 2015 for about $2700.00. In June 2016 it stopped working, needed repair, ice on the fan was the issue. Three months later, September 2016, stopped working again, same issue, another repair. The next month, October 2016,...
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LG Electronics
LG Electronics

Hey whoppingrockhopperpenguin, what you have described is far from what we expect. The amount of repairs along with the food loss is unacceptable to us. I would love to gather...

1.1
I liked
  • Respectful customer service reps
  • Easy to reach customer service
I didn't like
  • Repeated need for service on this expensive item
  • Product quality
  • That i was told i had to follow the warranty info in every way
#1336027
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Terrible customer service does not know how to help and and there no authorized techs in the area! Reps gave inconsistent information and wasted hours of my time on hold. The refrigerator compressor died three times! This product is unreliable and was expensive! Got...
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1.0
I didn't like
  • Lack of customer service
  • Repair service
  • Hassle and length of open claim to resolution
#1377325
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We purchased a washer and dryer from Lowe's in May of 2018. Washer leaked from day one. Lowe's would not take it back. 18 months later, after spending hours and hours on the phone with LG still no resolution, plus the floor of my BRAND NEW HOUSE is torn up where the...
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1.0
#1375376
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Lg Electronics - Worst Product Ever Purchased

Lg Electronics - Worst Product Ever Purchased
Their customer service is terrible and they blocked my wife's phone after eight calls. I called back k with a different phone and was transferred five times. The representative promised to call me back but did not. We bought a lemon. Two years ago. The compressor and mother board went out. Poor customer service and poor product.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1313142
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Lg Electronics - Clothes smell awful after washing and treating tub weekly

It is a waste of my time to wash our clothes in this cesspool. They would be better off never washing. We treat it weekly as advised and the stench of the clothes after washing is absolutely unbearable at worst and barely tolerable at best. We had an extremely cheap washer before moving and thought we were moving on to a better one, we were wrong. Very wrong.
1.0
Details
Product or Service Quality
#1341335
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LG Customer Service is horrible!! And I mean HORRIBLE. Purchased the LG X charge phones new on 7-31-18 online thru the Boost Mobile website. They are overheating from the minute I plugged them in and the chargers are overheating. (142 - 174 degrees) Can't use them...
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1.0
I liked
  • Old cell phone lg stylo 2
I didn't like
  • Product of hazzardous quality sold to me or lg customer service
#1327193
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i bought a LG washer in 2016. a lil while ago the agitator and cap came loose and fell off. Called the store where I purchased the product and explained to them what had happened. They sent me the website to show me a recall for that model and part. Called LG customer...
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2.4
I didn't like
  • Product quality and lack of professional customer service
#1328770
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Angry Wtf I just had a very similar situation with a $3000.00 LG fridge, it broke down after 1.5 years and a service man came out and replaced the fan and the grille. The repairman took one look at my French door lg fridge when he came in and said oh no this is the...
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LG Electronics
LG Electronics

"Oh no Debbie! I am so sorry to hear that you have lost food due to this issue. I can definitely understand how frustrating it would be to have invested in a refrigerator 1.5 ...

#1308097
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LG charged me $650 for the fix for a $900 refrigerator. Technician come three times, changed compressor twice, since first replacement has defect. Wasted me more than 1 and half days during weekdays. I live without refrigerator for more than 2 weeks in summer, LG...
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LG Electronics
LG Electronics

Oh no! It's so disappointing to hear that you have to deal with these difficulties; Having to go through the troublesome repairs and paying out of pocket. I’m appalled and I w...

Anonymous
Lynn Green

LG side by side refrigerator to years compressor went out,one month talking to these bozos not the least bit of help,my daughter has a fridge like mine compressor went out fir...

#1282295
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