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Lg Electronics - Not a happy camper!
I called 800-243-0000 with a simple request for an answer to the question "what is the gold rectangular icon on SOME of my contacts in my contact list" . The Tech wanted my IMEI number, whether I was pre-paid, and other seemingly asinine information. All the time...
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#1366367
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Bought an LG refrigerator in October 2017. It quit cooling on July 21st. As of today, August 17th a repair tech from a Service Center recommended by LG has been out 4 times. They have replaced the fan and all air ducts, confirmed that there is no obstruction and cold...
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LG Electronics
LG Electronics

I can definitely understand your frustration with having a refrigerator, that’s under a year old, stop working. Having multiple failed repairs and being without a refrigerator...

h.kitchener
h.kitchener

At least you were wise and bought a basic, no-frills fridge. For all the trouble you have had with the fridge and LG, I would just wander over to Lowe's and buy a new one---no...

#1332047
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We spent $2,022 on an LG French Door refrigerator in May, 2012. The compressor went out in April, 2018 but was covered under a 10-year warranty. LG stated they would not send the new compressor directly to us, they would only send it to an LG authorized service...
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LG Electronics
LG Electronics

I can certainly understand your frustration trying to get your refrigerator repaired. This is definitely not the kind of customer service we expect our consumers to receive. I...

1.7
#1352817
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Lg Electronics - Same experience with rust on LG Wave Series

Same thing as everyone else, bleach dispense has rusted out and has dangerous edges. Anyone know what is happening with the class action suit?
#1413347
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We purchased our #55LW5600 Smart, 3D LG TV in 2012! Now the internal tuner does not work, this should not happen on a six year old tv. It seems that one can purchase this same or similar tv for the amount to repair. What kind of crap is this. I fully expected this tv...
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Anonymous
Scott ilive

I have had many tvs die from tuner not working, for very little you can buy a set top box, make sure they receive HD signals, try looking recycle yards, and Tv will still be u...

2.3
#1362893
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LG CUSTOMER SERVICE is an absolute JOKE!!!! Our high-end LG refrigerator (Model #LFXC24726S/02) has not been working now for over two weeks. The Geek Squad from Best Buy came out and diagnosed it as having a bad compressor. This is a factory warranty issue. We called...
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LG Electronics
LG Electronics

What you have described is far from what we expect concerning our customer service. I can definitely understand how frustrating it would be to not know the expected time frame...

1.0
I didn't like
  • Poor customer service
#1347250
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Lg Electronics - Poor Value
I have a 4 1/2 year old LG-55LA9700. Approximately, 4 months ago there appeared in the middle of the screen a black sheer rectangle on my screen. As time went on more rectangles appeared on my screen. You can still watch TV however, if the back round of the screen is...
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Anonymous
Anonymous

"Empathy" is when the same thing happens to them as did to you. "Sympathy" means they are aware of your problem but doesn't necessarily mean they'll help. "Action" is what you...

2.3
#1330545
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Lg Electronics in Huntsville, Alabama - Terrifying

Called five times and still no service
1.0
Details
Website
#1372264
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refrigerator broke down on 7/8/18, tried contacting LG no luck so called my local repair man. He came our 7/14/18 said it needed a new compressor and seal system. He said this refrigerator was a lemon and it would, if I had the parts, $900 for them to do the labor. I...
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Anonymous
Anonymous

Oh goodness! I deeply apologize for not only the total monetary loss, but the poor customer service you’ve received and having to go so long without a refrigerator. If you sti...

3.0
I liked
  • Design of products
I didn't like
  • Speed of repair
#1337903
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Terrible customer service does not know how to help and and there no authorized techs in the area! Reps gave inconsistent information and wasted hours of my time on hold. The refrigerator compressor died three times! This product is unreliable and was expensive! Got...
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LG Electronics
LG Electronics

We would be happy to help you and look into the repair options available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Faceboo...

LG Electronics
LG Electronics

Oh no! I hate to hear you have encountered the malfunction of your refrigerator and I would be more than happy to assist. I can understand how frustrating it would be to have ...

1.0
I didn't like
  • Repair service
  • Lack of customer service
  • Hassle and length of open claim to resolution
#1377325
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