5.5K views
56 comments
3.4

My 4 year old LG washer started to rust around the bleach dispenser less than 2 years after buying this machine. The rusting has continued and now a larger area around the dispense is involved.

As the base metal has rusted under the porcelain finish it began to flake off. Today I scraped backed the damaged area, cleaned the heavy rust off the area with a Drummel tool, and primed the area with Rustoleum Rust Reformer. Tomorrow I will prime with a metal primer and follow with an epoxy finish coat. I believe a manufacturing error was made where in the edge of the bleach dispenser sheet metal cut out was not coated at the factory.

This left a raw metal edge where the rusting began and it continued up under the porcelain finish. This is the same process that happens to a car's sheet metal panels. While the repaired area will never match the existing factory finish I believe my rust problem has been solved. That being said, LG design, manufacturing, quality control, and response to customer complaints needs vast improvement.

This is a problem they know about but even after thousands of customer complaints they refuse to admit their culpability and stand behind their product. At the very least they should offer a repair kit for free or for a nominal cost so their customers can do the repair themselves.

Because of their poor customer service as it relates to this specific problem, it is doubtful that many former customers will ever buy another LG product. I count myself amoung those customers.

Product or Service Mentioned: Lg Electronics Washing Machine.

Reason of review: Damaged or defective.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Location: 1000 Sylvan Ave, Englewood Cliffs, NJ 07632, USA

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1972095

There was a class action lawsuit against LG but for whatever reason it was dismissed. https://topclassactions.com/lawsuit-settlements/lawsuit-news/862705-lg-class-action-says-washers-rust-defect-ruins-clothing/#:~:text=The%20bleach%20dispenser%20is%20a%20plastic%20insert%20which,destroy%20clothing%20put%20into%20the%20washer%20for%20cleaning. I will never buy LG again.

#1967349

I understand there is a class action lawsuit against lg for the rusting of washing machines...does anyone have any info as i would like to join lawsuit..

#1954763

Exactly the same problem. Am now starting to get rust and flaking factory painting on underside of lid and appliance top.

I rarely use bleach and always run a clean tub cycle afterwards, so LG's attempt to blaim the consumer for being sloppy with the 'corrosive products the bleach dispenser is intended to handle males absolutely so sense. I fear my otherwise wonderful washing machine is a loss.

#1947214

Mine has done the same thing. Also it is rusting at the hinges for the lid.

#1983574
@Sylis

Same problem.... Rust around bleach dispenser as well as rust appearing around lid hinges

#1930624

my piece of garbage LG top loader is doing same thing. Costumer service dont care.

They said "oh you missed the warranty by 3 month but you can pay to have it fixed." I'm fixing my pile myself. Thanks LG.

#1927659

Same rust issue here on top load washer and we hardly ever use bleach. Need a class action suit against LG for this defect. LG makes low quality products, hate to see all these go into landfills after only a few years of operation.

#1915762

My LG washer has the same rust problem.

#1913780

Very pour customer service!

#1840797

Same is happening to us! and we hardly ever use bleach!

#1838600

Thanks for the info I will have do as u did.

#1786816

Same here. Rusting around the bleach tray and also all along lower side of the upper rim. We will join the class action lawsuit.

#1754096

I have model WT5070CW top load LG, bought from Sears in July of 2012. Had the flake issues and still do coming from the drum on to my clothes.

And, now the rust around the bleach dispenser. Called LG for both issues, they said nope cant help will offer a discount if you buy a new LG machine.

NOT. Will not buy them again.

#1739328

I had similar issues! My top of the line washer and dryer cost $3K they were the most expensive Best Buy had.

I take care of my appliances and “knew” I would have them for many years. Shortly after the warranty expires on my washing machine it broke several times. LG did nothing to help.

Once I was nearing the mark of repair cost being as much as the washer itself I tossed it and got the cheapest Amana I could buy. It’s been an excellent washer for YEARS!

#1734168

I have the exactly the same issue. Called LG offices but all refuse to help in any way.

Will not buy another LG product or suggest other buying LG product. Very sad.

#1723263

LG replaced rusted components at no cgarge. Tech told me that it was due to a manufacturing issue of improper painting of the under side of the top. Now the hinges are rusting.

#1714066

my washer rusted and they replaced the top and the new top rusted again. so I fix it myself I purchased a new Samsung, done with LG products.

#1710327

I have the exact same thing. Occurred at 14 months.

#1669400

Exact same problem with ours.

#1626102

I have the same problem bought top-of-the-line washer and dryer in 2014 and the rust started around the bleach dispenser last year! There is no reason this should happen within four years of manufacturer. Will not buy an LG product again!

Lg Electronics Reviews

  1. 301 reviews
  2. 175 reviews
  3. 48 reviews
  4. 4 reviews
  5. 4 reviews
Lg Electronics reviews