Not resolved
1.0
Details
Customer service
Staff
0 comments

9/28 a technician was scheduled to repair my machine. He was to show between 8am-12pm.

He showed up nearly an hour late and didn't call until after 12pm to say he was late. He brought the wrong part and stated he would come Monday 10/2. He didn't show up, call or email. I called customer service and was met with more excuses and attitude from a supervisor Willie than an resolution.

I have a machine that's not fixed and wasted 2 days and a potential 3rd day will be wasted as well. Then on one of my calls they tried to use the tactic if I don't use them to repair my machine it voids my warranty, that I don't have.

Product or Service Mentioned: Lg Electronics Washing Machine Repair.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like