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2.0
Details
We will never invest in an LG product of any kind again! Bought one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED...
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Review
#1704521 Review #1704521 is a subjective opinion of poster.
Pros
  • Design and function of products when working properly
Cons
  • Poor warranty response
Reason of review
Bad quality
Loss
$1009
Preferred solution
Repair under their warranty, at no additional cost, or refund 1/2 what we paid.
Tags
  • Lg Service Failure
1.0
Details
OMG!!!! I CAN'T BELIEVE THIS COMPANY. THIS IS THE UPMOST WORST CUSTOMER SERVICE. I CALLED TO HAVE MY REFRIGERATOR REPAIRED, THEY HAVE NO SERVICE IN MY CITY SO THEY SAID I HAVE TO GO THROUGH THEIR AUTHORIZED REPAIR SERVICE. THEY GAVE ME THE WRONG NUMBER, I CALLED BACK...
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1 comment
sadanddisappointed
#1739333

Yes!! I Have tried reaching out to LG on multiple occasions.

Between our LG electronics, washer and dryer and all of the appliances in our home, everything is LG. Dryer drum completely separated, as in it cracked at the weld points. This was a top of the line unit, the most expensive option Best Buy offered. Luckily warranty covered it but it was a giant pain.

I had never had a dryer do that let alone one that was practically new. Washer broke out of warranty more times than I can count, LG refused to help. After spending more in repairs than the dryer was worth, I gave up and bought the cheapest Amana I could find and it’s been an amazing washer for years. Now after my ice machine breaking, and now the refrigerator no longer cooling I paid $95 just for the repair guy to tell me the compressor is broken and it will cost $1,100 to fix??????

I tried to ask for an out of warranty exception from LG given my loyalty but they refused! You think after spending over $10,000 in electronics and appliances they would appreciate me as a customer more. They offered to send a tech out to repair at 100% my cost or give me a 20% discount on another fridge!!!!

Never again LG!!! I’m embarrassed by how much money I have spent with you and how many customers I’ve sent to you!

Review
#1609436 Review #1609436 is a subjective opinion of poster.
1.5
Details
Lg Electronics review - Piece of S----. Hot Junk Microware
Lg Electronics review - Piece of S----. Hot Junk Microware
Lg Electronics review - Piece of S----. Hot Junk Microware
Lg Electronics review - Piece of S----. Hot Junk Microware
I bought a LG Microwave Oven (LMVM2033) in May 2018. Turns out it was manufactured in August 2017. I complained to Lowes where I purchased it about it getting so hot that you can't touch the handle. They sent a tech out finally 4 months later after me begging them that...
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Review
#1419298 Review #1419298 is a subjective opinion of poster.
Product
Lg Electronics Microwave
Cons
  • No customer empathy at all
Reason of review
Poor customer service
Loss
$560
Preferred solution
Full refund
Tags
  • customer service fail

Lg Electronics review in Austin, Texas: LG V10 and Verizon are pure crap

I bought 2 LG V10s, within 3 years both died with a boot loop problem. $750 each. Stupid Verizon says I would need to wait 4 weeks for an 'open enrollment' period to get coverage to get a replacement. Or I can get a $300 discount on a new near $1000 phone! What a great deal! I get to pay another $700 for something I already SHOULD have. Both companies should go to straight to *** 'Cause that is what buying from them creates, ***
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Review
#1657562 Review #1657562 is a subjective opinion of poster.
1.7
Details
$2000 fridge stopped working after 2.5 years. LG would only send out a repair person after I had already paid for troubleshooting by another company. Now their tech has to diagnose the problem again, and only then order parts - total waste of my time and money. This is...
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3 comments
Devonne
#1583884

Wow, I can wholeheartedly say that I apologize for your experiences with this matter. It baffles me that you had to deal with spoiled food, added expenses, as well as time away from work.

I honestly want to help with this issue, if you still need assistance on this matter.

Click on the link below so that I can provide a helping hand. ^ CS https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB_100_sg_5346041B3E83843181B4C21FC4B4CC7D&agent=4588426 Type your message here

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Review
#1317950 Review #1317950 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Reliability
  • Quality of refrigerators
  • Lg does not stand behind their products
Reason of review
Bad quality
Loss
$735
Preferred solution
Full refund

Lg Electronics review in Houston, Texas: LG Washers Rusting

I have 2 Top loader wash machines. Both are rusting. We need to take this to Wall Street & Shut LG Down. They have got to Greedy, producing Cheap Quality Machines & reaping rich rewards. They nee to replace or Refund the cost of these JUNK Machines. I have heard all their bull of wiping the machine etc. Bunch of Crap. LG needs should be given the Boot. I am pissed with this disgraceful acts of LG, ripping Innocent consumers like us. Being fooled with their Adds. I am sure there are more consumers out there with the same issues. I have Lost confidence with LG & their Bogus Costumer Service. Thanks Fred Moses
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Review
#1124209 Review #1124209 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Cons
  • Stinks
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund

Lg Electronics review in Fort Worth, Texas: LG STYLO 2 Cellphone

1.0
Details
I bought an LG Stylo 2 cellphone 7 months ago for my daughter. A couple weeks ago, she started having problems with the images going in and out. After a week the screen went completely black. I found the receipt and called customer service and was told that it should still be under warranty. I sent it back free of charge. They received it and acknowledged the issue. Yesterday I received an e-mail that they were sending it back unrepaired. They claim that it had "Liquid or Corrosive damage" and was Out of Warranty. There is no way that it could have had that kind of damage. It never fell in any kind of liquid. This is not the first time that I have had an LG phone go out within a year, but it will be the last. They are absolute garbage and their service department is useless. I will never buy another LG product of any kind.
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Review
#1071615 Review #1071615 is a subjective opinion of poster.
Product
Lg Electronics Stylo 2 Cell Phone
Cons
  • Repair warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$84
Preferred solution
Full refund

Lg Electronics review in Fort Worth, Texas: Nexus 5x phone under warranty

1.0
Details
Called weekly (at least) and was promised every week the Nexus 5x phone would be fixed under warranty and shipped back the following week. Six weeks later, LG finally apologised and offered a new phone with a 12 month warranty that would arrive the following week. Instead, was sent a refurbished LG brand phone 8 weeks later with 90 days warranty. Requested supervisor ( LG employee) and was told it was policy and nothing further could be done. -- What exactly happened? Describe your experience in 100+ words.What exactly happened? Describe your experience in 100+ words.What exactly happened? Describe your experience in 100+ words.What exactly happened? Describe your experience in 100+ words.
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Review
#991964 Review #991964 is a subjective opinion of poster.
Service
Lg Electronics Cell Phone Repair
Reason of review
Poor customer service
1.5
Details
Lg Electronics review - Review in Appliances and Electronics category from Manvel, Texas
Lg Electronics review - Review in Appliances and Electronics category from Manvel, Texas

Update by user Jun 22, 2016

LGs warranty is a joke

Original review posted by user Jun 21, 2016

I purchased an LG LMX25986ST refrigerator on 7/15/2011 and 3 weeks ago the sealed system failed due to a Freon leak. I called LG and they sent a repair person out after I paid $250 for labor. The technician determined the unit was unrepairable. ...
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Review
#869682 Review #869682 is a subjective opinion of poster.
Pros
  • Style of product
Cons
  • Durability of product
Reason of review
Warranty issue

Contact Lg Electronics Customer Service

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Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
USA
Phone:
(800) 243-0000
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Lg Electronics review in Silsbee, Texas: DISGRUNTAL LG CUSTOMER

1.5
Details
In March 2016 I purchased a LG front loading washing machine, and dryer. The machine has been a complete disaster and has been serviced 4 times with parts replaced on the washer. The washer does not ring the water out of the clothes causing me to have to dry the clothes for hours, and sometimes the machine errors out and does not complete the load. I was told in order to return the product to Conns I would have to pay a restocking fee even though the machine was defective. The dryer with all its functions has been reduced to a quick dry option due to glitches in that machine as well. I was told by LG that I was entitled to a replacement, but after providing evidence of purchase they still refuse to replace the machine. I am still making payments on this over price machine that was sold as a super capacity machine and obviously is not. I am hurt and disappointed in the washer and dryer, in Conns, and LG which I thought were quality companies.
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Review
#927897 Review #927897 is a subjective opinion of poster.
Product
Lg Electronics Washing Machine
Pros
  • Color of machine
Cons
  • Product quality
Reason of review
Bad quality
Loss
$2386
Preferred solution
would like the machines replaced