State: Texas City: Dallas Product: Lg Electronics Refrigerator Clear all filters (3 of 160 reviews match)

Lg Electronics in Dallas, Texas - Refrigerator Not Working

Our ice-maker was not working so my wife called LG and they were not friendly or customer service oriented. They acted like we were inconveniencing them. After a while of the phone they said someone would be out to fix it in a couple of days. After a few more phone calls they came out and fixed it. The man fixing the refrigerator said there was a recall on the refrigerator but LG never mentioned it. The next day (Christmas) the entire refrigerator did not work (both frig and freezer) and we lost food. Called day after Christmas and employee said he would contact service and call us back by 9:30. He never did. I called service and they said they could come out but I need to contact LG to send work order. Called back and in the notes it said that the service company was closed even though I had already talked to them. Now have to wait three days to have it fixed. When you call you get a call center well trained in not supporting the customer. Focus of LG is selling and making more money, not customer service or selling a quality product.
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Dear Sir,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at


LG Customer Support Team

#466497 Review #466497 is a subjective opinion of poster.
Lg Electronics Refrigerator
That LG company have nothing to do except someone telling you we are here to serve you Mr and do nothing except leaving you talking and here is what i have sent and they sent and nothing changes: Dear Sir I am from Egypt and i have purchased a refrigerator 21 feet...
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اشتريت ثلاجة ال جى18قدم وحدث بها عطل فنى من التنصنبعوهذا ما اكده الفنى الخاص بالشركة وقام الفنى بعمل مواسير خارج جسم الثلاجة وخرم الفرير

شغل لبر سلم ولبس شغا شركة محترمة مما اضر بالمظهر العام بالثلاجة ورغم ذلك العيب الرءيسى لم يتم اصلاحه وعندما اردت استبدال الثلاجة رغم عدم مرو خمسة اشهر على الشراء والشركة لاتستجيب والخط الساخن يرفضالتحويل لاى مسئول

#342445 Review #342445 is a subjective opinion of poster.
Lg Electronics Refrigerator

Lg Electronics in Dallas, Texas - Bowed Freezer 4 years later still no help.

I bought a side by side refrigerator in 2004. The freezer is bowed out and the drawers just fall on each other. Of course I didn't know why at first just that the drawers weren't fitting. So I called Best Buy and was told I have to go through LG first to get this resolved. They sent someone out and he replaced the slides. Then they sent someone who ordered new drawers. Then they mailed me some wire baskets?? So finally they sent someone who figured out the reason it didn't fit was the freezer was bowed out. LG told me that even though I started talking to them four years ago about this since it is now four years old all they will do is buy me off for $400 on a $1750 refrigerator! So now I am trying to get Best Buy to help under my 5 year warranty. LG has a product that is substandard and they will not stand behind it. Don't buy their products. You may get stuck with a defective product and lord help you getting it replaced!
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#139464 Review #139464 is a subjective opinion of poster.
Lg Electronics Refrigerator

Contact Lg Electronics Customer Service

Mailing Address:
U.S.A. Corporate Headquarters 1000 Sylvan Avenue
Englewood Cliffs, NJ 07632
(800) 243-0000
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