I asked Troy for held in setting up my LG DVD burner. He told me that it was "Plug n Play". well it plugged and connected and there was no way to see if it was working.
I told Troy, who should be given further training, that I was using a Mac. He told me to call Apple.
I didn't buy the burner from Apple and it is not an Apple product. I bought it from Best Buy and it is going back there.
I own many consumer electronic products and have never made a complaint about support.
Goodbye LG, I will relate my experience to as many folks as I can.
Troy has bought, for LG, tens of thousands of dollars worth of bad advertising.
Captain Albert Nalven
US Merchant Marine.