Not resolved

Update by user Jun 13

Dear Sirs.

The problem started when our LG Refrigerator stopped cooling 2 years ago, we have called the formal LG Support in EGYPT through the Egyptian support number and they have replied that they will schedule a visit and come back to us – they never showed up and during that time we have tried multiple times to reset the refrigerator and fortunately it worked around 60 to 70 % of its cooling power

After that incident with almost 2 years the refrigerator cooling system totally mal function and it was clear that we need a spare part replacement to fix it – This time we have called the support again and kept following up till they showed up and checked the problem – they have confirmed that the refrigerator needs a new electronic cooling mother board (controller) in order to work again

They have left us for almost a 3 months without a reply then came back to inform us that they couldnt find a spare part for the electronic cooling motherboard by means we have to scrap the entire fridge and they cannot help us to fix it

I have tried to contact Egypt LG support and sent multiple emails to all online escalation (my.kim@lge.com; bj.koo@lge.com) means to LG with no reply or even a direction to fix our fridge in the summer time

Our main questions is how in less than 5 years we can not fix our LG refrigerator weather through the warranty or not – we believe that the problem was not a miss use or electric outage or any reason from us If LG support can not help us who could !!!! and finally if LG support have showed up 2 years ago when the problem started the refrigerator would have been fixed Kindly find below our refrigerator information Model – LG - B652YSB Gross – 650 Volume – 533 Class T – 662 e Freezing Temperature - -18 Freezing capacity – 9.5 Kg 24h Defrosting system – full automatic (healer defrost)

Original review posted by user Jun 12

In Summary we have bought LG Fridge and the first time it mal function in less than 5 years the formal support in Egypt came and took the mal function electronic Card and never showed up again for more than 3 months and left us with unfunctional fridge and last week they returned it unfixed to tell us that we have a peace of scrap metal in our home that cannot be fixed by its own company !!!!! it is a total failure to be unable to fix your own products in less than 5 years for the first time it mal function I am searching for a lawyer to sue them .....

Review about: Lg Refridgerators.

I didn't like: Dont have support or formal excalation process.

Review #1060124 is a subjective opinion of a user.

Value for money
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Style and Design
Customer service
Ease of Use
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Full refund

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