I have repeatedly contacted LG and never received a call back regarding the issues with my washer. Finally, after remaining on hold for an extended period of time, I was put through to a supervisor.
After explaining, AGAIN the issues with this washer's lack of cleaning ability, the explanation that this is an ECO washer, therefore, will not give hot water, will not give adequate amount of water, will not agitate enough to get work clothes clean, is just the way its expected to perform and there is nothing they will do about it.
There is absolutely no concern with customer satisfaction and it certainly appears as if their method of doing business is to ignore customer complaints long enough for the customer to give up. I will NEVER buy an LG product again and would advise everyone else not to either.