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Shouldn't be called customer service.

Exactly as it states next to the 1 star "Bad – unacceptable experience, unreasonable and rude conduct."

All of the above is what I received.

I sent in a monitor to get repaired 2 months after purchasing because it was faulty from the beginning. I purchased it from B&H Photo and didn't realize that the brightest wasn't as high until I got a second one. They sent me a REFURBISHED monitor after telling be that if they couldn't repair it they'd send a new one. On top of that the refurbished monitor was the wrong model!

I sent that back.

I specifically told them that I wanted the new monitor I was told I'd received and I kept hitting a dead end with Heather Flannagan, Return Authorization/SWAP Coordinator | Business Relations. She was very rude in our email communication saying that they don't send new items, and that they don't give refunds. She wouldn't escalate the situation to anyone stating"I am the Key Accounts Manager for this team there is nobody to escalate to. You are at the highest escalation point."

So I ended up receiving another refurbished model, this time the correct model. There is literally no way to get in touch with one person and stick to it because when you talk on live chat, they email you and you can't email back!! They say to contact them again through chat but "all LG Chat Agets are busy" and how the heck to you reach a specific person!!

All I want is some compensation for all this trouble...

Product or Service Mentioned: Lg Electronics 27Ud68Pb Computer Monitor.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

  • Monitors
  • 27Ud68P
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