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Electric range stopped working after less than a year old. This happened in August and here we are in October and still nothing.

Every time I call customer service, I get a different story. The tech said he could not repair the range as the necessary piece was not available. He said I would get a new range and that LG would be contacting me. That never happened.

So I called and didn't get any answers just the run around. Finally after a month and a half I ask to speak to a supervisor, this young girl tells me that she must send the tech back to the house and I have to do the process all over again because the tech didn't do his job right. I called out from work to wait for the tech the next day, and he never came, he cancelled the appointment and didn't tell me! Then I was told that I would be issued a refund because they couldn't send a new electric range because they don't have the inventory!

What he heck does that mean?! Said I would get an email regarding the reimbursement immediately. I'm still waiting.

I called them back today and was on hold for 40 minutes. I can't afford to buy a new stove as I am still paying for this one.

This is atrocious and horrific. I hate LG and will NEVER buy anything with that brand on it.

Reason of review: Damaged or defective.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Customer service does not care and does not help, Lack of customer service, Product quality.

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Denise560
#1584715

Same story as ours. Will send another tech out, never happens and was told and approved for a replacement (call center is in the Philippines) then was denied saying another tech needs to look at it.

No one in our area will do warranty work...after 8 weeks, still not honoring their warranty which should be a repair or replacement in a reasonable time.

Hold times are ridiculous, I have also spent hours on hold waiting as you. Anyone looking at a LG appliance, DONT BUY LG!!

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