Electric range stopped working after less than a year old. This happened in August and here we are in October and still nothing.
Every time I call customer service, I get a different story. The tech said he could not repair the range as the necessary piece was not available. He said I would get a new range and that LG would be contacting me. That never happened.
So I called and didn't get any answers just the run around. Finally after a month and a half I ask to speak to a supervisor, this young girl tells me that she must send the tech back to the house and I have to do the process all over again because the tech didn't do his job right. I called out from work to wait for the tech the next day, and he never came, he cancelled the appointment and didn't tell me! Then I was told that I would be issued a refund because they couldn't send a new electric range because they don't have the inventory!
What he heck does that mean?! Said I would get an email regarding the reimbursement immediately. I'm still waiting.
I called them back today and was on hold for 40 minutes. I can't afford to buy a new stove as I am still paying for this one.
This is atrocious and horrific. I hate LG and will NEVER buy anything with that brand on it.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Customer service does not care and does not help, Lack of customer service, Product quality.